Author Topic: License renewal not working  (Read 28492 times)

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Offline bob3160

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Re: License renewal not working
« Reply #45 on: April 18, 2019, 05:33:39 PM »
Follow the instructions already posted to renew your license 





The fix is live, please try it now. I apologize for the inconvenience.

Thanks.
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Offline harvey21

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Re: License renewal not working
« Reply #46 on: April 18, 2019, 05:35:45 PM »
The fix is live, please try it now. I apologize for the inconvenience.

Might one ask where this fix is to be found?  The online and offline installers (and the updater in the program) all agree that the 04/09 release, version 19.4.2374, is "up to date."

In my case no user intervention was needed. I just opened the GUI and the license was already updated.

Offline MartinZ

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Re: License renewal not working
« Reply #47 on: April 18, 2019, 05:37:01 PM »
The fix was on licensing server, no need to change client

Offline nobody significant

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Re: License renewal not working
« Reply #48 on: April 18, 2019, 05:41:23 PM »
The fix is live, please try it now. I apologize for the inconvenience.

Might one ask where this fix is to be found?  The online and offline installers (and the updater in the program) all agree that the 04/09 release, version 19.4.2374, is "up to date."

In my case no user intervention was needed. I just opened the GUI and the license was already updated.

Congratulations.  :) I still got nothin'.

Offline va.land

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Re: License renewal not working
« Reply #49 on: April 18, 2019, 05:42:19 PM »
The fix is live, please try it now. I apologize for the inconvenience.
FIXED.Thanks so much!!! :)



Offline Hopper15

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Re: License renewal not working
« Reply #50 on: April 18, 2019, 05:47:31 PM »
All good now.  Thanks Martin.
Win 8.1 64 bit 16GB Avast Free/Malwarebytes Pro/CCleaner

Offline rfconnelly

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Re: License renewal not working
« Reply #51 on: April 18, 2019, 05:47:50 PM »
Thank you Martin. It was still displaying "3 days left" for a few hours this morning, and I tried using several license renewal paths in the Avast interface that did not renew the license. However, a few minutes ago it suddenly displayed with a renewal date 366 days in the future and the warning banner was no longer present. So... the issue is resolved here.

Thanks


Offline nobody significant

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Re: License renewal not working
« Reply #52 on: April 18, 2019, 06:06:28 PM »
Thank you Martin. It was still displaying "3 days left" for a few hours this morning, and I tried using several license renewal paths in the Avast interface that did not renew the license. However, a few minutes ago it suddenly displayed with a renewal date 366 days in the future and the warning banner was no longer present. So... the issue is resolved here.

Thanks

Guessing it's rolling out slowly, then.  My version's probably polling a download server in Lower Elbonia or some such not-on-the-map place.



Offline va.land

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Re: License renewal not working
« Reply #53 on: April 18, 2019, 07:13:07 PM »
Why my text color license is stiil red (previous post) and no white?

Edit: Ignore this! Now color text has changed to white  :P
« Last Edit: April 18, 2019, 07:17:52 PM by va.land »

Offline ricovega69

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Re: License renewal not working
« Reply #54 on: April 18, 2019, 07:34:48 PM »
Merci

it s ok for me now

Offline section42

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Re: License renewal not working
« Reply #55 on: April 19, 2019, 01:07:27 AM »
I'm still getting the white box that says "Your Current Free Protection"

Offline BDPVM

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Re: License renewal not working
« Reply #56 on: April 19, 2019, 06:43:04 AM »
 Same problem as everyone else.  Still not fixed.  If there is a fix, can someone explain it in plain English.  I am so sick of Avast.  It is taking me forever to even post this because the captcha is totally unreadable.

Offline davews

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Re: License renewal not working
« Reply #57 on: April 19, 2019, 08:00:06 AM »
Thanks, now says expires April 17th 2020, 365 days remaining. Seem to have lost a few days and today is April 19th but hey, can relax again...

Offline Corey63

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Re: License renewal not working
« Reply #58 on: April 19, 2019, 09:21:09 AM »
Thank you for fixing this!  :)

Offline DavidR

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Re: License renewal not working
« Reply #59 on: April 21, 2019, 01:05:48 AM »
Well it has been my turn in the barrel, today I got a 12day reminder to renew avast free on my win10 system.

Whilst everything went fine there is a lot of push to try the AIS product and there isn't a No Thanks button anywhere in sight, but the big X top right of the window was present and did remove the window.

Finally it showed the avast free license had been renewed at 366 days remaining, which kind of makes you think should I have waited the 12 days to renew as the remaining period is lost on renewal.
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