License renewal not working

[bob3160]

Well it has been my turn in the barrel, today I got a 12day reminder to renew avast free on my win10 system.

Whilst everything went fine there is a lot of push to try the AIS product and there isn't a No Thanks button anywhere in sight, but the big X top right of the window was present and did remove the window.

Finally it showed the avast free license had been renewed at 366 days remaining, which kind of makes you think should I have waited the 12 days to renew as the remaining period is lost on renewal.

That's why I created the video so you can bypass all the booby traps and renew the free version.
https://forum.avast.com/index.php?topic=93544.msg1486387#msg1486387

[mchain]

Remove the booby traps and everyone (including avast) will be happy.

[chris..]

Well it has been my turn in the barrel, today I got a 12day reminder to renew avast free on my win10 system.

Whilst everything went fine there is a lot of push to try the AIS product and there isn't a No Thanks button anywhere in sight, but the big X top right of the window was present and did remove the window.

Finally it showed the avast free license had been renewed at 366 days remaining, which kind of makes you think should I have waited the 12 days to renew as the remaining period is lost on renewal.

That's why I created the video so you can bypass all the booby traps and renew the free version.
https://forum.avast.com/index.php?topic=93544.msg1486387#msg1486387

Except that it will already be too late for those who will play the video except maybe for those who are on the forum frequently.
Those of them as well as those who were able to bypass all the booby traps won't need the video.

mchain sums up well the real expectations of users for a complete trust in avast, but that day seems so far away...

[bob3160]

Well it has been my turn in the barrel, today I got a 12day reminder to renew avast free on my win10 system.

Whilst everything went fine there is a lot of push to try the AIS product and there isn't a No Thanks button anywhere in sight, but the big X top right of the window was present and did remove the window.

Finally it showed the avast free license had been renewed at 366 days remaining, which kind of makes you think should I have waited the 12 days to renew as the remaining period is lost on renewal.

That's why I created the video so you can bypass all the booby traps and renew the free version.
https://forum.avast.com/index.php?topic=93544.msg1486387#msg1486387

Except that it will already be too late for those who will play the video except maybe for those who are on the forum frequently.
Those of them as well as those who were able to bypass all the booby traps won't need the video.

mchain sums up well the real expectations of users for a complete trust in avast, but that day seems so far away...

It should be quite obvious that I didn't create the video because I was thrilled with how cumbersome Avast made the renewal process.

[fireworksheavens]

I'm having the exact same problem. I get the Renew screen with the unclickable link on the left, that someone posted a screenshot of on the first page of this forum topic. I hope this is fixed soon. I've been using Avast for many years now, and have found that it really is the best anti-virus out there.

[bob3160]

I'm having the exact same problem. I get the Renew screen with the unclickable link on the left, that someone posted a screenshot of on the first page of this forum topic. I hope this is fixed soon. I've been using Avast for many years now, and have found that it really is the best anti-virus out there.

Avast has fixed the problem on their end.

[jbpqhr]

I'm having the exact same problem. I get the Renew screen with the unclickable link on the left, that someone posted a screenshot of on the first page of this forum topic. I hope this is fixed soon. I've been using Avast for many years now, and have found that it really is the best anti-virus out there.

Avast has fixed the problem on their end.

I do not confirm! For me, it's still unchanged.

[bob3160]

I'm having the exact same problem. I get the Renew screen with the unclickable link on the left, that someone posted a screenshot of on the first page of this forum topic. I hope this is fixed soon. I've been using Avast for many years now, and have found that it really is the best anti-virus out there.

Avast has fixed the problem on their end.

I do not confirm! For me, it's still unchanged.

Unless you provide more details about your OS and the version of Avast, etc.
there isn't anything we can do to help.

[MartinZ]

I'm having the exact same problem. I get the Renew screen with the unclickable link on the left, that someone posted a screenshot of on the first page of this forum topic. I hope this is fixed soon. I've been using Avast for many years now, and have found that it really is the best anti-virus out there.

Avast has fixed the problem on their end.

I do not confirm! For me, it's still unchanged.

if you go to My Licenses screen how many days do you have remaining please?

[Navman86]

Hi guys not sure if I am supposed to start a new thread or just keep posting but i'm also having as issue with licence renewal.

My renewal was set to expire today so on the 19th April i purchased a year worth of service however I got a message that said:

Unfortunately, due to an error on our part, we have not been able to provide you with an activation code yet. Your code should be available at avast.com/find-order within the next 48 hours. We are sorry for any inconvenience this may have caused. Thank you for your understanding.

So I checked back and followed the instructions and nothing happened it still said that they were unable to provide me with a code.

I emailed customer support and the sales/tech rep said that she would refund me the purchase and provided me with a discount link for my troubles.

I went to proceed to purchase the renewal again with the link she provided and the exact same thing happened again. I'm not sure what's going with your service but i was hoping someone on the forums could help as its taking some time for customer support to get back to me.

Cheers,
Nav

[DavidR]

I have reported it, hopefully you will get a response in this topic.

[BWhit]

Hi Navman86,

I'm sorry for the issue you are having trying to renew your license.

Your issue is not related to the issues being discussed in this thread (which are about issues renewing free licenses), but is being caused by your order not being processed correctly.

I have sent you a personal message and replied to your support ticket about the situation now.

[jbpqhr]

I have a problem with license activation for the free version. It just does not work.
In the end, the license reached 0 days and the status "expired" no matter what I did, it was impossible to activate it. I finally reinstalled but that has not changed anything.
Now it shows that the license is for 30 days. And it still can not be activated.
I click on the activation I choose free then I refuse the paid version and everything goes back to the starting point.
I have to reinstall every thirty days? It's crazy!
Windows 7 64 / Avast free 19.4.2374 (build 19.4.4318.456)

[jbpqhr]

I'm having the exact same problem. I get the Renew screen with the unclickable link on the left, that someone posted a screenshot of on the first page of this forum topic. I hope this is fixed soon. I've been using Avast for many years now, and have found that it really is the best anti-virus out there.

Avast has fixed the problem on their end.

I do not confirm! For me, it's still unchanged.

if you go to My Licenses screen how many days do you have remaining please?

It was counted down. Even when it was 1 day and 0 days it was impossible to activate. After re-installation is 30 days. But you can not activate for longer ....

[Asyn]

You could try the latest beta: https://forum.avast.com/index.php?board=15