Author Topic: Issues staying logged in  (Read 2438 times)

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Offline Adam202

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Issues staying logged in
« on: April 11, 2019, 06:27:59 AM »
So I came on wondering what was going on with the avast account stuff to discover its being stopped (bad decision, was super useful). But I'm now having issues where it briefly BRIEFLY logs in long enough to flash what subscriptions I have then immediately logs me out. Happens on both Firefox and Edge. So great. You guys broke it and I can't tell which computers I have it running on anymore :/

Offline BWhit

  • Avast team
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Re: Issues staying logged in
« Reply #1 on: April 11, 2019, 12:30:06 PM »
Hi Adam202,

The issue that you are describing happens when your Avast account has become corrupted. I'm sorry for any inconvenience that this may cause, but the only way to resolve this is for us to delete the account, and then you can recreate it under the same details.

Please confirm if it is okay for me to delete the account for you (as you cannot delete it yourself due to not being able to access the correct screens in the website).