Consumer Products > Avast Cleanup
[SOLVED] Disk Doctor keeps asking for reboot
frg:
Hello,
After running Disk Doctor, as there were some problems on C:, it asked for a reboot to fix it.
After the reboot DD asked again for a reboot.
I did it once, and it asked again.
I could check in the Windows logs that everything was fixed after the first reboot (it is after all a chkdsk that is performed).
Therefore I suspect a little bug in this new plugin...
(I also tried relaunching the analysis, but the warning did not go away.)
Stellarman:
--- Quote from: frg on April 12, 2019, 07:54:07 AM ---Hello,
After running Disk Doctor, as there were some problems on C:, it asked for a reboot to fix it.
After the reboot DD asked again for a reboot.
I did it once, and it asked again.
I could check in the Windows logs that everything was fixed after the first reboot (it is after all a chkdsk that is performed).
Therefore I suspect a little bug in this new plugin...
(I also tried relaunching the analysis, but the warning did not go away.)
--- End quote ---
Hi,
thanks for the report, this is definitely not the intended behavior.
In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.
Thank you.
frg:
Hi Stellarman,
Done!
And FYI, same problem on my laptop, on C: and D:.
I just noticed that the problem only occurred on SSD.
- In my desktop, C: is an SSD and all other disks are HDD.
- In my laptop, C: and D: are two partitions on an unique SSD.
Stellarman:
--- Quote from: frg on April 12, 2019, 11:39:55 AM ---Hi Stellarman,
Done!
And FYI, same problem on my laptop, on C: and D:.
I just noticed that the problem only occurred on SSD.
- In my desktop, C: is an SSD and all other disks are HDD.
- In my laptop, C: and D: are two partitions on an unique SSD.
--- End quote ---
Thank you very much for such a prompt reaction!
Also the information regarding the SSD might be helpful so thanks for that as well.
We will take a look it and I will keep you updated about the progress.
Stellarman:
--- Quote from: Stellarman on April 12, 2019, 12:11:40 PM ---
--- Quote from: frg on April 12, 2019, 11:39:55 AM ---Hi Stellarman,
Done!
And FYI, same problem on my laptop, on C: and D:.
I just noticed that the problem only occurred on SSD.
- In my desktop, C: is an SSD and all other disks are HDD.
- In my laptop, C: and D: are two partitions on an unique SSD.
--- End quote ---
Thank you very much for such a prompt reaction!
Also the information regarding the SSD might be helpful so thanks for that as well.
We will take a look it and I will keep you updated about the progress.
--- End quote ---
Could you please PM me the email address you entered into the Log Collector so I can track down your logs on our server?
Thank you!
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