Author Topic: [SOLVED] Disk Doctor keeps asking for reboot  (Read 3147 times)

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Offline frg

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Re: Disk Doctor keeps asking for reboot
« Reply #15 on: April 24, 2019, 12:35:40 PM »
What about those, like me, who use the last version of AIS?

See my previous message :
https://forum.avast.com/index.php?topic=226561.msg1502276#msg1502276

Offline Stellarman

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Re: Disk Doctor keeps asking for reboot
« Reply #16 on: April 24, 2019, 01:20:03 PM »
What about those, like me, who use the last version of AIS?

See my previous message :
https://forum.avast.com/index.php?topic=226561.msg1502276#msg1502276

The issue we've identified on AV side was already fixed in version 19.4 for all variants of Avast.
So if it didn't work for you, we would need to send logs to check why your Disk Doctor keeps asking for reboot because we are not able to induce the issue in our environment anymore.

Thank you.

Offline Nina54

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Re: Disk Doctor keeps asking for reboot
« Reply #17 on: May 01, 2019, 10:37:58 AM »
Hello I have the same problem. Avast asks me to restart constantly to fix the ssd. Who and where do I send the logs? Thanks in advance for the help

Offline patrickjohnpowell

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Re: Disk Doctor keeps asking for reboot
« Reply #18 on: May 01, 2019, 02:31:36 PM »
Dear Disk Doctor
I give a full scan to my computer but there must still be a virus.

What it does it ask me (if I click on a shortcut) repeatedly if I want to delete it.  Also, it deletes files.

I tried also to custom scan but it tries to delete other files and downloads.

I use Avast free antivirus.
What should I do?

Patrick

Offline Stellarman

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Re: Disk Doctor keeps asking for reboot
« Reply #19 on: May 02, 2019, 09:42:34 AM »
Hello everyone,

I have good news for those who updated their AV to the latest version and still have the problem with Disk Doctor keeps asking for reboot to finish the fixing process.
Thanks to you guys who provided us with logs we were able to identify two problems which has caused the reboot issue and we have a fix for both of them.

Please be patient as we are working on couple more fixes and improvements which we would like to release at the same time.
Expected release is in 2-3 weeks.

Thank you for your cooperation!

Offline captn_jean_navigue

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Re: Disk Doctor keeps asking for reboot
« Reply #20 on: May 03, 2019, 07:02:14 PM »
i got the same problem and its on my ssd disk too

Offline Stellarman

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Re: Disk Doctor keeps asking for reboot
« Reply #21 on: May 06, 2019, 09:12:31 AM »
i got the same problem and its on my ssd disk too

Hi,

thanks for your report.
As I wrote before this will be fixed in the upcoming update, please be patient we will release it in 2-3 weeks.

Thank you.

Offline Stellarman

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Offline frg

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Re: Disk Doctor keeps asking for reboot
« Reply #23 on: May 22, 2019, 06:11:28 PM »
I confirm that the problem is now solved.  8)
Thanks a lot!