But if I may ask ... when will the update come for the fix we requested? am just wondering
Hi,
good question, however we still don't know where is the problem so it is hard to estimate when the fix will be ready.
Also if I got it right your problem is already gone so you are able to use the product right?
But if we will find the root cause then the fix will be included most likely in the next version (19.2) which will come out sometimes in July.
In case the problem will appear again and prevent you from using the product we would introduce the fix earlier in some kind of Hot Fix.
Regards.