Author Topic: Game automatically crashes when Avast is on  (Read 652 times)

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Offline Xinyang

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Game automatically crashes when Avast is on
« on: April 15, 2019, 11:10:22 AM »
Hey,
Just now, I found that when the Avast is on, some of the games cannot be opened.

More specifically, Game can run and the process can be found in the Task Manager. Nevertheless, it will disappear without a reason. The problem can be resolved by disabling Avast.

When I say the game in this post, I am specifically referring to the Dragon Age 3, a game sold on Origin.

Please see this post, who encountered the same problem.
https://answers.ea.com/t5/Dragon-Age-Inquisition/Dragon-Age-Inquisition-Will-NOT-LAUNCH/m-p/5395179#M66615

Offline Asyn

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Re: Game automatically crashes when Avast is on
« Reply #1 on: April 15, 2019, 12:37:38 PM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Win 8.1 [x64] - Avast PremSec 20.8.2428.B#3 [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online kwiq

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Re: Game automatically crashes when Avast is on
« Reply #2 on: April 15, 2019, 01:18:11 PM »
Hi Xinyang,
If it is a crash can you upload a dump file ?
You can try to create a dump via https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
procdump -e  -x c:\dumps <path to the game> 
(c:\dumps - path to  folder where you want to save all dumps)

or can you try to create a procmon log to capture startup of  Dragon Age process ?
1) download https://docs.microsoft.com/en-us/sysinternals/downloads/procmon and run as admin
2) Start the game + wait for failure
3) Save procmon log (Menu -> File -> Save...-> All events checkbox, Native procmon format)

Zip all files as Xinyang_4_2019.zip and upload into ftp://ftp.avast.com/incoming
Thank you for report !