Author Topic: Lost Excel & Word since downloading Premium  (Read 747 times)

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Offline vannieb

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Lost Excel & Word since downloading Premium
« on: April 19, 2019, 02:34:19 PM »
Hello
Am kind of new to this, but I successfully downloaded and ran all the checks with Avast Premium.  However, I now seem to have lost Word & Excel, although the data files are still on my computer, but I can't open anything!  ::)  Grateful for advice, please.

Offline Asyn

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Re: Lost Excel & Word since downloading Premium
« Reply #1 on: April 19, 2019, 02:45:17 PM »
-> https://support.avast.com/article/50/ (Ransomware Shield - FAQ)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Lost Excel & Word since downloading Premium
« Reply #2 on: April 19, 2019, 04:21:24 PM »
Hello
Am kind of new to this, but I successfully downloaded and ran all the checks with Avast Premium.  However, I now seem to have lost Word & Excel, although the data files are still on my computer, but I can't open anything!  ::)  Grateful for advice, please.

Are you getting avast alerts when you try to open them ?

What versions of MS Office (or word & excel) do you have ?

I still use a very old (and I do mean old) and some time ago avast alerted on them partially because they were so old and weren't in the database.  I had to add the program files to the exclusions.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security