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Author Topic: Boot Scan, bug or normal?  (Read 2044 times)

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Offline azereazeazr

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Boot Scan, bug or normal?
« on: April 19, 2019, 09:17:52 PM »
Hello,
First, I'd like to let you know that I'm sorry for my bad english, but I asked on the French forum and nobody answered..

So, here is the context :
Yesterday, I've got a malware on my computer, it did many things but I stopped the process before it was finished. Then, I cleared all the files (exe, dll, and more) which were installed by the malware. After that, I thought that it was a good idea to use Avast's boot scan (I've never tried it before) so I enabled it and restarted my computer but now it's been 6 hours that my computer is on the HP loading screen...

Is it normal or do I need to do something ? I'm afraid. :/

Thanks to everyone for their replies
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Offline bob3160

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Re: Boot Scan, bug or normal?
« Reply #1 on: April 19, 2019, 09:24:17 PM »
One question.
After you stopped the infection and removed all the files etc, did you restart the computer to see if that still worked?
If not, your current problem may be related to the infection not the boot scan.
For help with infections once your system boot, follow this:
https://forum.avast.com/index.php?topic=194892.0
If you can't get the system to boot. I'd still post your questions in that section.
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Offline azereazeazr

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Re: Boot Scan, bug or normal?
« Reply #2 on: April 19, 2019, 09:27:00 PM »
Yes, everything was working nice...
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Offline azereazeazr

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Re: Boot Scan, bug or normal?
« Reply #3 on: April 19, 2019, 09:34:11 PM »
I have a quite good processor, intel i5-7400 @ 3.00Ghz and 900 GB used on my HDD. Is the time normal or do I need to stop? ...
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Offline bob3160

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Re: Boot Scan, bug or normal?
« Reply #4 on: April 19, 2019, 09:40:18 PM »
You should see some action to let you know that the scan is running.
I've never not have that happen when running the boot time scan.
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Offline azereazeazr

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Re: Boot Scan, bug or normal?
« Reply #5 on: April 19, 2019, 10:02:59 PM »
What do you mean? Is windows normally starting ?
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Offline bob3160

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Re: Boot Scan, bug or normal?
« Reply #6 on: April 19, 2019, 10:05:37 PM »
A part of the boot process starts and then the scan kicks in.
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Offline azereazeazr

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Re: Boot Scan, bug or normal?
« Reply #7 on: April 19, 2019, 11:29:47 PM »
Oh ty, now i can just reset lmao

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Offline bob3160

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Re: Boot Scan, bug or normal?
« Reply #8 on: April 19, 2019, 11:42:06 PM »
Once your system reboots, I'd still follow up here:
https://forum.avast.com/index.php?topic=194892.0
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Offline rocksteady

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Re: Boot Scan, bug or normal?
« Reply #9 on: April 20, 2019, 12:54:10 PM »
Quote from: JSE-Faucet on April 19, 2019, 09:34:11 PM
I have a quite good processor, intel i5-7400 @ 3.00Ghz and 900 GB used on my HDD. Is the time normal or do I need to stop? ...
I see your HDD has 900 GB used, so you can expect a boot scan will take hours to complete.
« Last Edit: April 20, 2019, 01:01:48 PM by rocksteady »
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Offline bob3160

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Re: Boot Scan, bug or normal?
« Reply #10 on: April 20, 2019, 02:51:06 PM »
Quote from: rocksteady on April 20, 2019, 12:54:10 PM
Quote from: JSE-Faucet on April 19, 2019, 09:34:11 PM
I have a quite good processor, intel i5-7400 @ 3.00Ghz and 900 GB used on my HDD. Is the time normal or do I need to stop? ...
I see your HDD has 900 GB used, so you can expect a boot scan will take hours to complete.
His complaint was that it never started.
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