Author Topic: avast premier kills sounds on my thinkpad X230  (Read 1640 times)

0 Members and 1 Guest are viewing this topic.

Offline TinkerMan

  • Newbie
  • *
  • Posts: 6
avast premier kills sounds on my thinkpad X230
« on: April 22, 2019, 12:10:54 PM »
hello
i installed avast premier on my X230, before installing sound was ok,
after I install avast premier the sound is gone, I mean from any source, youtube, and from files on my laptop.
if I de-install, sound comes back, after I re-install it goes off again.
Note: when windows starts the windows start sounds are ok, after it gets to the desktop and avast starts every sound is gone.
all drivers are the latest,  on a fresh win 7 pro sp1 install with all updates done

this is quite frustrating , please help

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: avast premier kills sounds on my thinkpad X230
« Reply #1 on: April 22, 2019, 12:34:30 PM »
The same thing happened to me on my windows 10 PC.  No one would believe that Avast could mess up the sound but it did.  One of my neighbors works on computers and he fixed my PC so now the sound works. 

Offline TinkerMan

  • Newbie
  • *
  • Posts: 6
Re: avast premier kills sounds on my thinkpad X230
« Reply #2 on: April 22, 2019, 12:44:04 PM »
can you share with us how he fixed the issue?

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: avast premier kills sounds on my thinkpad X230
« Reply #3 on: April 22, 2019, 12:56:20 PM »
He had to install a new driver.

Offline TinkerMan

  • Newbie
  • *
  • Posts: 6
Re: avast premier kills sounds on my thinkpad X230
« Reply #4 on: April 22, 2019, 01:05:37 PM »
well, tahs not really halpfull, since I already have the newest driver installed

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast premier kills sounds on my thinkpad X230
« Reply #5 on: April 22, 2019, 03:26:13 PM »
well, tahs not really halpfull, since I already have the newest driver installed
Reported to Avast.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: avast premier kills sounds on my thinkpad X230
« Reply #6 on: April 22, 2019, 04:58:13 PM »
@TinkerMan

I was wrong about how I got my sound back.  He used the Configurartion Editor  Now my sound was too loud so I had to turn it down.
« Last Edit: April 22, 2019, 05:00:48 PM by Beverly J »

Offline TinkerMan

  • Newbie
  • *
  • Posts: 6
Re: avast premier kills sounds on my thinkpad X230
« Reply #7 on: April 22, 2019, 05:37:58 PM »
@TinkerMan

I was wrong about how I got my sound back.  He used the Configurartion Editor  Now my sound was too loud so I had to turn it down.

how exactly did he do it?

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: avast premier kills sounds on my thinkpad X230
« Reply #8 on: April 22, 2019, 06:49:18 PM »
Type what he used in  search in bottom left of your screen and you should find it

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast premier kills sounds on my thinkpad X230
« Reply #9 on: April 22, 2019, 08:47:06 PM »
@TinkerMan

I was wrong about how I got my sound back.  He used the Configurartion Editor  Now my sound was too loud so I had to turn it down.

how exactly did he do it?
Open the Control panel then Sound
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: avast premier kills sounds on my thinkpad X230
« Reply #10 on: April 22, 2019, 10:19:45 PM »
I tried doing it that way several times but it didn't change the sound.  My sound is in my monitor.

Hopefully that will work for him.

EDIT
Added a sentence
« Last Edit: April 22, 2019, 10:29:10 PM by Beverly J »

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast premier kills sounds on my thinkpad X230
« Reply #11 on: April 22, 2019, 11:39:35 PM »
I tried doing it that way several times but it didn't change the sound.  My sound is in my monitor.

Hopefully that will work for him.

EDIT
Added a sentence
Where the sound comes from doesn't matter as long as it's properly selected in the settings.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline -midnight

  • Super Poster
  • ***
  • Posts: 2391
Re: avast premier kills sounds on my thinkpad X230
« Reply #12 on: April 23, 2019, 01:39:01 PM »
I know that.  He should use what I posted.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast premier kills sounds on my thinkpad X230
« Reply #13 on: April 23, 2019, 02:16:16 PM »
I know that.  He should use what I posted.
Here's what you suggested:

Now all you need to do is give specific instructions as to what was changed to give you back your sound.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44082
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: avast premier kills sounds on my thinkpad X230
« Reply #14 on: April 23, 2019, 02:19:12 PM »
If, your Windows Audio under Services was unchecked, that could be the
reason why you had no sound. If your problem was no sound.
It would however, not make the sound lower.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq