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Author Topic: VPN won't go online  (Read 2541 times)

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Offline tracyfourez

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VPN won't go online
« on: April 26, 2019, 05:45:55 AM »
I have a license until June 16th, 2019, and it says active, but every time I try to turn on the vpn, it turns off instantly, and pops up to either buy or get a 7 day free trial.
This is after a reinstall.
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Offline Asyn

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Re: VPN won't go online
« Reply #1 on: April 26, 2019, 06:10:47 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
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Offline BWhit

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Re: VPN won't go online
« Reply #2 on: April 26, 2019, 11:06:49 AM »
Hi tracyfourez,

It appears that this is happening because you do not have the correct license - I'm afraid that I cannot locate an Avast SecureLine VPN license associated with the email address you have registered with on the forum.

The license that is associated with your email address is for Avast Internet Security (valid until June 16th 2019). This is a paid version of our Antivirus application - it does not include the VPN service.

If you believe that you have a license under a different email address, please send me a PM so I can investigate this further for you (click the speech bubble under my name to do this), or submit a support ticket from here: https://support.avast.com/en-ww/contact/ - please don't post include any email address in a reply to this topic, as it is a public forum.
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