Author Topic: REFUND REQUEST STATUS  (Read 6391 times)

0 Members and 1 Guest are viewing this topic.

Offline moni.ulli

  • Newbie
  • *
  • Posts: 1
REFUND REQUEST STATUS
« Reply #15 on: May 08, 2019, 02:48:35 PM »
I submitted 3 different tickets for refund.

Ticket : 08573452
Ticket : 08566309
Ticket : 08573368

Just want to be sure that I will get an answer...

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: REFUND REQUEST STATUS
« Reply #16 on: May 08, 2019, 02:50:11 PM »
Be patient, a refund can take up to 7 business days. Also, don't submit multiple tickets (FIFO).
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89030
  • No support PMs thanks
Re: REFUND REQUEST STATUS
« Reply #17 on: May 08, 2019, 05:15:11 PM »
I submitted 3 different tickets for refund.

Ticket : 08573452
Ticket : 08566309
Ticket : 08573368

Just want to be sure that I will get an answer...

As mentioned by Asyn.

Multiple tickets on the same issue causes delay, any time accrued no the first ticket (submission date) is effectively pushed back to the date of the 2nd submission and so on for each duplicate submission (order ID I presume is the key).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security