Author Topic: Avast crashing daily, blocking internet access  (Read 9535 times)

0 Members and 1 Guest are viewing this topic.

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #30 on: May 08, 2019, 10:45:06 AM »
I installed the most recent beta. Another quick question, just to make sure: Would a shut down instead of a restart be just as valid? Or does it need the actual reboot call?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76118
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crashing daily, blocking internet access
« Reply #31 on: May 08, 2019, 10:48:20 AM »
Both will work.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #32 on: May 08, 2019, 10:50:58 AM »
Thank you. I thought as much but wanted to make sure. The boot time for this machine is fairly long so wrapping up this session as normal and letting the installation finish up tomorrow is ideal.


I will post results in the coming days as they manifest.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76118
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crashing daily, blocking internet access
« Reply #33 on: May 08, 2019, 10:55:38 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47431
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast crashing daily, blocking internet access
« Reply #34 on: May 08, 2019, 02:07:50 PM »
Both will work.
Certain changes in Windows only take effect if you use the restart.
Unless you've turned the Quick Start function off in Windows, a shutdown may not be sufficient.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76118
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crashing daily, blocking internet access
« Reply #35 on: May 08, 2019, 02:36:57 PM »
Both will work.
Certain changes in Windows only take effect if you use the restart.
Unless you've turned the Quick Start function off in Windows, a shutdown may not be sufficient.
-> https://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/what-is-the-difference-between-shutdown-and/dce1deb2-f866-47d0-b364-3980f24fe34c
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #36 on: May 09, 2019, 05:07:52 PM »
Day one, already a crash.


Would the avast staff like the crash log?

Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 256
Re: Avast crashing daily, blocking internet access
« Reply #37 on: May 09, 2019, 05:53:35 PM »
Yes please upload *.mdmp file to our ftp i will take a look.
Thank you.

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #38 on: May 09, 2019, 06:06:41 PM »
Uploaded under the filename "Greatfox422_5_2019.zip"


As a side-note, both on boot and after I did a restart of this machine, I noticed the Avast installer suddenly taking up power. I'm not sure why; maybe it's a delayed virus definition update since the days match but not the times (even if the computer was running during the noted time), though I'm not sure how that works or if this is worth being concerned about.

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #39 on: May 10, 2019, 02:29:51 AM »
Okay I think I can confirm that this shouldn't be happening. IT just did it again half an hour after boot, despite no further updates being displayed.


I worry if this might not be causing damage to the harddrive.
« Last Edit: May 10, 2019, 02:47:42 AM by GreatFox422 »

Offline Jiří Šembera

  • Avast team
  • Jr. Member
  • *
  • Posts: 46
  • Developer/Malware Analyst, former VPS maintainer
Re: Avast crashing daily, blocking internet access
« Reply #40 on: May 10, 2019, 11:58:32 AM »
Hi GreatFox422,

thank you for the crash dumps and your patience. The crash triggers when a VPS unloads (that's usually on VPS update to that makes it hapeen regularly). I have a decent understanding what is broken but have to figure out why. Unfortunately this turns out to be a bit more complex issue than I originally anticipated.

Your harddrive should be fine since all Avast does is reading and writing data, which is what harddrives are built for.

Regards
Jiri

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #41 on: May 10, 2019, 12:04:31 PM »
thank you for the crash dumps and your patience. The crash triggers when a VPS unloads (that's usually on VPS update to that makes it hapeen regularly). I have a decent understanding what is broken but have to figure out why. Unfortunately this turns out to be a bit more complex issue than I originally anticipated.


VPS? As in a virtual private server? Is that something Avast provides? I don't remember installing one myself, unless it's a default with Windows or Firefox or something...

Your harddrive should be fine since all Avast does is reading and writing data, which is what harddrives are built for.

Thanks, that reassures me a little.


That being said, why is it trying to read and write data at those times? What is the updater trying to do ~30-60 minutes after boot? Like I said, I at first thought it was a delayed definitions update, but it did this three times in one day, with the latest known update never changing.
« Last Edit: May 10, 2019, 12:12:25 PM by GreatFox422 »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76118
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast crashing daily, blocking internet access
« Reply #42 on: May 10, 2019, 12:48:01 PM »
VPS? As in a virtual private server?
Nope, that are the Avast virus definition updates.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline GreatFox422

  • Jr. Member
  • **
  • Posts: 23
Re: Avast crashing daily, blocking internet access
« Reply #43 on: May 10, 2019, 12:50:34 PM »
VPS? As in a virtual private server?
Nope, that are the Avast virus definition updates.

Oh. Okay, I was really concerned there for a while...

Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 256
Re: Avast crashing daily, blocking internet access
« Reply #44 on: May 10, 2019, 03:43:13 PM »
Hi GreatFox422
it seems that we have to reopen your case as callstack points into the same place. 
Thanks for a new dump !