Author Topic: Avast somewhat randomly blocking DNS requests  (Read 2685 times)

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Offline davidc1857

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Avast somewhat randomly blocking DNS requests
« on: May 03, 2019, 09:10:47 PM »
For a month or so now I've been having problems with a Windows 10 computer randomly, sometime about mid day, losing internet access. Usually, after a few hours of frustrating rebooting the PC, the router, the modem and doing everything I can think of, it randomly starts working again.

I've diagnosed, tracked, traced and fiddled with it every time it happens. I tried different routers, I even bought a new Netgear router. I've talked to my ISP. Nothing.

When the problem occurs, everything else on my network keeps working. Just my PC. So I know it's in the PC. But, everything at the IP level seems to work. I can ping the router. Through the router and even through to the outside world. I finally tracked it down to DNS not responding to requests.

Finally, today when the problem happened, it occurred to me to disable Avast, so I right clicked on the Avast icon, went to Avast Shield control and disabled them all for 10 minutes. I instantly had DNS access again. I had an NSLOOKUP instance running and connected to 8.8.8.8. And, my browser started working immediately also.

I turned all the shields back on and everything kept working. I'll have to wait for tomorrow (or the next day's) random failure to test it again.

Windows 10 Home 64-bit  Version 1809 Build 17763.437
HP Notebook - 17-by0062cl
Avast Free Antivirus 19.4.2374 (build 19.4.4318.460)

It was happening on an earlier build also. I know it's updated at least once or twice since this problem started.
« Last Edit: May 03, 2019, 09:13:14 PM by davidc1857 »

Offline Asyn

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Re: Avast somewhat randomly blocking DNS requests
« Reply #1 on: May 03, 2019, 09:15:06 PM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline davidc1857

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Re: Avast somewhat randomly blocking DNS requests
« Reply #2 on: May 03, 2019, 09:28:35 PM »
File ID is 2VF8E

I got a message about incompatible software, but it didn't tell me what. A link took me to an article with a list of other virus software, I scanned down through the list and I have none of them installed.

Offline Asyn

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Re: Avast somewhat randomly blocking DNS requests
« Reply #3 on: May 03, 2019, 09:32:19 PM »
I got a message about incompatible software, but it didn't tell me what. A link took me to an article with a list of other virus software, I scanned down through the list and I have none of them installed.
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline davidc1857

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Re: Avast somewhat randomly blocking DNS requests
« Reply #4 on: May 03, 2019, 09:35:20 PM »
This computer is new. It's only had Avast on it. I also use MalwareBytes, but it wasn't on the list I saw.

This is the link I get from the Service Tool when it fails the "Compatibility Test".

https://support.avast.com/en-ww/article/11/#articleContent

Offline Asyn

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Re: Avast somewhat randomly blocking DNS requests
« Reply #5 on: May 03, 2019, 09:36:14 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline davidc1857

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Re: Avast somewhat randomly blocking DNS requests
« Reply #6 on: May 03, 2019, 09:53:32 PM »
OK. I added all those exceptions. We'll see what happens.

Offline NON

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Re: Avast somewhat randomly blocking DNS requests
« Reply #7 on: May 04, 2019, 03:57:36 PM »
Is the HDD working hard when DNS blocking happens? Some users (including me) encounter similar issue when HDD activity is high.
Desktop: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 32GB RAM / Avast 23 Premium Beta(Icarus) / Comodo Firewall
Notebook: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 12GB RAM / Avast 23 Free / Windows Firewall Control
Server: Win11 Pro 23H2 64bit / Core i3-4010U 1.7GHz / 12GB RAM / Avast One 23 Essential

Avast の設定について解説しています。よろしければご覧ください。

Offline davidc1857

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Re: Avast somewhat randomly blocking DNS requests
« Reply #8 on: May 04, 2019, 06:51:45 PM »
No. No excessive disk or processor activity.