Author Topic: Antitrack browser protection turned off by itself  (Read 1028 times)

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Offline mhguda

  • Jr. Member
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  • Posts: 33
Antitrack browser protection turned off by itself
« on: May 05, 2019, 01:31:00 AM »
About a week ago, I started having internet access problems and I've traced it down to Antitrack Premium. I contacted support and when they responded, I followed their instructions. It is working better now - but not consistently.
Sometimes the problems - sites timing out, not being able to establish secure connections, also with apps like Dropbox - start repeating again, and then Antitrack crashes out. Before it does, I can see the browser protection tracking protection are disabled - although I certainly did not disable them.
Has anybody seen anything like that? I've written to support and am waiting for an answer from them, but thought I might find some suggestion as to what to do here. It is as if the trackers are revenging themselves - I block them, they block me?

Offline Hendrik27

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Re: Antitrack browser protection turned off by itself
« Reply #1 on: June 20, 2019, 07:38:00 PM »
Hi,

Did you found a solution for this? I'm having the same issue.

Kind regards,

Hendrik

Offline BWhit

  • Avast team
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  • Posts: 243
Re: Antitrack browser protection turned off by itself
« Reply #2 on: June 21, 2019, 09:15:30 AM »
Hi Hendrik27,

I would recommend that you first follow the instructions in this support article to fully uninstall and then reinstall Avast AntiTrack. Please note, the article is titled as a solution to a different issue but the full uninstall/reinstall instructions are correct, and should help to resolve the issues you are seeing.