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Attempt to update program yields error message: "Something went wrong..."
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Topic: Attempt to update program yields error message: "Something went wrong..." (Read 4272 times)
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miloshapiro
Newbie
Posts: 4
Attempt to update program yields error message: "Something went wrong..."
«
on:
May 07, 2019, 04:11:51 PM »
I'm prompted that my Avast program is out of date, but when I go to the option for updating it,
the little line moved back and forth for several minutes as if it's trying and then I get:
"Something went wrong and the update failed. Please try again."
I've been trying for weeks. Rebooting my laptop (Win7) doesn't help.
I can update to the latest virus protections with no problem but the main program updates fail.
Please advise. Would hate to have to leave avast over this.
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Pondus
Probably Bot
Posts: 37506
Not a avast user
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #1 on:
May 07, 2019, 04:48:36 PM »
Repairing Avast Antivirus
>>
https://support.avast.com/en-eu/article/Repair-Antivirus
FAQ >>
https://support.avast.com/
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miloshapiro
Newbie
Posts: 4
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #2 on:
May 08, 2019, 01:39:03 AM »
Followed all of your steps, thanks, and at the end of the repair, it forced me to reboot, which I did.
After that, I went back to Avast, tried to update the app (as it still said i needed to) and got exactly the same error.
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #3 on:
May 08, 2019, 06:58:27 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- Other security related software installed..?
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W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
miloshapiro
Newbie
Posts: 4
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #4 on:
May 08, 2019, 08:41:06 PM »
Fair questions!
1) Free version.
2) I don't think I have any other security on this computer.
3) All the info on Version from the "About" page is listed below.
Program version: 19/22364 build 19.2.4186.0
Virus def: 190507-4
Nubmer of definitions: 6,955.622
UI Version: 1.0.335
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 88899
No support PMs thanks
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #5 on:
May 08, 2019, 09:16:03 PM »
It may be best to do a clean reinstall.
- Download the latest version of avast, 19.4.2374 see
https://forum.avast.com/index.php?topic=226462.0
, download the avast free off-line installation file and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
- Download the avast! Uninstall Utility, avastclear.exe
http://files.avast.com/iavs9x/avastclear.exe
and save it to your HDD.
1. Now uninstall avast! - using add remove programs/Programs & Features, if you can't do that start from the next step, reboot.
2. run the avast! Uninstall Utility, it will request it be run from
safe mode
(and will handle the boot into safe mode), once complete reboot into normal mode.
3. install the latest version, reboot.
Note: save the copy of avastclear.exe so it can be reused as some users are reporting that after running it, it is self-deleting.
- avast cleaner -
http://www.avast.com/uninstall-utility
.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
miloshapiro
Newbie
Posts: 4
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #6 on:
May 09, 2019, 04:23:47 AM »
Just making sure I follow your logic, David (and thank you for the time you took to write it all out.
Are you saying I should download the uninstall utility first in case the one on Add/Remove programs fails during step one?
And if step 1 works fine, I should skip to step 3?
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 88899
No support PMs thanks
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #7 on:
May 09, 2019, 11:47:57 AM »
It is just getting all of the tools together before starting the job (the new off-line installation file and the uninstall utility).
Then do the normal uninstall, backed up by doing a secondary clean with avastclear.exe (given the Repair didn't work) to ensure all is removed before installing the new (saved) off-line installation file.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
bob3160
Avast Überevangelist
Probably Bot
Posts: 48524
64 Years of Happiness
Re: Attempt to update program yields error message: "Something went wrong..."
«
Reply #8 on:
May 09, 2019, 03:36:52 PM »
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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Free Security Seminar:
https://bit.ly/bobg2023
-
Important:
http://www.organdonor.gov/
--
My Web Site:
http://bob3160.strikingly.com/
- Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066,
How to Successfully Install Avast
http://goo.gl/VLXde
-
Repair & Clean Install
https://goo.gl/t7aJGq
--
My Online Activity
https://bit.ly/BobGInternet
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Attempt to update program yields error message: "Something went wrong..."