Author Topic: Attempt to update program yields error message: "Something went wrong..."  (Read 2967 times)

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Offline miloshapiro

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I'm prompted that my Avast program is out of date, but when I go to the option for updating it,
the little line moved back and forth for several minutes as if it's trying and then I get:
"Something went wrong and the update failed.  Please try again."
I've been trying for weeks.  Rebooting my laptop (Win7) doesn't help.
I can update to the latest virus protections with no problem but the main program updates fail.
Please advise.  Would hate to have to leave avast over this.

Offline Pondus

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Offline miloshapiro

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Followed all of your steps, thanks, and at the end of the repair, it forced me to reboot, which I did.
After that, I went back to Avast, tried to update the app (as it still said i needed to) and got exactly the same error.

Offline Asyn

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- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- Other security related software installed..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline miloshapiro

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Fair questions!  ;)
1) Free version.
2) I don't think I have any other security on this computer.
3) All the info on Version from the "About" page is listed below.

Program version:  19/22364  build 19.2.4186.0
Virus def:  190507-4
Nubmer of definitions:  6,955.622
UI Version:  1.0.335

Offline DavidR

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It may be best to do a clean reinstall.

- Download the latest version of avast, 19.4.2374  see https://forum.avast.com/index.php?topic=226462.0, download the avast free off-line installation file and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

- Download the avast! Uninstall Utility, avastclear.exe http://files.avast.com/iavs9x/avastclear.exe and save it to your HDD.
  • 1. Now uninstall avast! - using add remove programs/Programs & Features, if you can't do that start from the next step, reboot.
  • 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.
  • 3. install the latest version, reboot.
Note: save the copy of avastclear.exe so it can be reused as some users are reporting that after running it, it is self-deleting.
-  avast cleaner - http://www.avast.com/uninstall-utility.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline miloshapiro

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Just making sure I follow your logic, David (and thank you for the time you took to write it all out.
Are you saying I should download the uninstall utility first in case the one on Add/Remove programs fails during step one?
And if step 1 works fine, I should skip to step 3?

Offline DavidR

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It is just getting all of the tools together before starting the job (the new off-line installation file and the uninstall utility).

Then do the normal uninstall, backed up by doing a secondary clean with avastclear.exe (given the Repair didn't work) to ensure all is removed before installing the new (saved) off-line installation file.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq