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Author Topic: Secureline won't Reinstall (Resolved)  (Read 6434 times)

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Offline schmidthouse

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Secureline won't Reinstall (Resolved)
« on: May 12, 2019, 10:03:29 PM »
I was running both Avast Premier and Secureline (Standalone) on HP Compaq Win10 64Bit.
I went back to W 10 default Security to test something. Uninstalled Avast Premier from Control Panel. Then ran Avastclear.exe in SafeMode. (Twice)
Uninstalled Secureline from Control Panel because it wasn't showing up in programs like in the past (Not sure why) with the intent of reinstalling to resolve the missing Secureline entry in Programs.

Secureline now refuses to install providing an internet connection message (Screenshot)
The internet is working fine as I'm here posting.
I still have 6months License and was using on this machine.
Has me baffled. Any ideas on how to get Secureline installed again.

I've attempted install several times and reboots.
« Last Edit: May 13, 2019, 09:53:12 PM by schmidthouse »
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***HP ENVY 15K LT W10 Pro 21H2 64Bit/250GB SSD/16GB Ram/ADU v.23.1b/VS/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
 *Avast Mobile Ultimate (Android)

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Offline bob3160

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Re: Secureline won't Reinstall
« Reply #1 on: May 12, 2019, 10:29:02 PM »
Have you contacted support?
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Offline schmidthouse

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Re: Secureline won't Reinstall
« Reply #2 on: May 12, 2019, 10:37:46 PM »
Nope
Hoping for input here first.
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**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
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Offline Asyn

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Re: Secureline won't Reinstall
« Reply #3 on: May 13, 2019, 05:26:39 AM »
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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
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Offline schmidthouse

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Re: Secureline won't Reinstall
« Reply #4 on: May 13, 2019, 04:05:20 PM »
Quote from: Asyn on May 13, 2019, 05:26:39 AM
Hi, try the full installer: https://files.avast.com/tools/secureline/avast_secureline_setup.exe

Thanks Asyn
The previous attempts, I downloaded from Avast Website..Secureline.
I'll give it a try. :)
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***HP ENVY 15K LT W10 Pro 21H2 64Bit/250GB SSD/16GB Ram/ADU v.23.1b/VS/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
 *Avast Mobile Ultimate (Android)

LAYERED SECURITY SOFTWARE

Offline Asyn

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Re: Secureline won't Reinstall
« Reply #5 on: May 13, 2019, 04:09:17 PM »
NP pal, report back.
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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
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Offline schmidthouse

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Re: Secureline won't Reinstall
« Reply #6 on: May 13, 2019, 04:17:26 PM »
No different. The same error message. :-\
I have a suspicion and am tempted to reinstall Premier. I wonder if uninstalling Avast left an issue with Secureline.
Guess I'll proceed that way so I have info for support when I go that road.
Don't know why uninstalling the Premier installation would mess up Secureline however I remember a year or so ago I uninstalled Avast only to have internet connection issues afterwards.
Will get back.
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**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
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Offline Asyn

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Re: Secureline won't Reinstall
« Reply #7 on: May 13, 2019, 04:23:09 PM »
Check if any of the tools you're testing is blocking it.
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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: Secureline won't Reinstall
« Reply #8 on: May 13, 2019, 04:32:16 PM »
Yes that's the first thing I considered.
The only other Securiy software (tools) I have installed on this HP Compaq are WinPatrol and Voodoo Shield.
Neither has ever caused problems in the years I've run them.
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**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
 *Avast Mobile Ultimate (Android)

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Offline Asyn

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Re: Secureline won't Reinstall
« Reply #9 on: May 13, 2019, 04:36:53 PM »
According to your sig you also run WFC, did you check that..!?
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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: Secureline won't Reinstall
« Reply #10 on: May 13, 2019, 05:14:21 PM »
Quote from: Asyn on May 13, 2019, 04:36:53 PM
According to your sig you also run WFC, did you check that..!?

Yes that's correct
I have set WF to default settings and uninstalled WFC, that was the culprit!
Thanks alot for your time Asyn.
Very helpful ;)
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**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
 *Avast Mobile Ultimate (Android)

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Offline Asyn

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Re: Secureline won't Reinstall
« Reply #11 on: May 13, 2019, 05:18:40 PM »
You're welcome. :)
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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: Secureline won't Reinstall
« Reply #12 on: May 13, 2019, 05:23:18 PM »
Reinstalled WFC and all is fine. Secureline up and running.
I now know what to look at if any other Internet issues arise.
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**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
 *Avast Mobile Ultimate (Android)

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Offline freeloaderfive

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Re: Secureline won't Reinstall
« Reply #13 on: November 26, 2019, 09:38:42 AM »
Quote from: Asyn on May 13, 2019, 05:26:39 AM
Hi, try the full installer: https://files.avast.com/tools/secureline/avast_secureline_setup.exe

Thanks a lot, Asyn!! Same problem, solved in no time!!
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Offline Asyn

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Re: Secureline won't Reinstall (Resolved)
« Reply #14 on: November 26, 2019, 10:08:02 AM »
You're welcome.
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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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