Author Topic: Foreign language ads recently  (Read 3045 times)

0 Members and 1 Guest are viewing this topic.

Offline safdat

  • Newbie
  • *
  • Posts: 2
Foreign language ads recently
« on: December 16, 2019, 05:30:36 PM »
I've been receiving ads, website suggestions, youtube video suggestions in a foreign language in the last week, both on SecureLine VPN Windows-computer, and SecureLine IOS-cellphone. My location is set for a US city. It is disconcerting, even though I realize that Avast is a Czech company. For example, trying to find a certain video, all the suggestions are in a different language. I've had to turn off my VPN in order to get pertinent information.

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2498
Re: Foreign language ads recently
« Reply #1 on: December 17, 2019, 10:01:40 AM »
Hi,

Please note that we are working on improving this issue.
There are several reasons why this might occur.
Please see this article: https://support.avast.com/en-ww/article/SecureLine-VPN-FAQ#idt_6300

Could you please provide the virtual IP address of the Secureline VPN location in question.
In the meantime, please use one of the other USA VPN locations.

Offline safdat

  • Newbie
  • *
  • Posts: 2
Re: Foreign language ads recently
« Reply #2 on: December 17, 2019, 04:56:05 PM »
Thank you for your reply. I had read the article and knew that there was something that could help.
Virtual IP is 5.62.24.49
I've changed location.

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2498
Re: Foreign language ads recently
« Reply #3 on: December 18, 2019, 08:52:33 AM »
Thank you for the IP address.
I will inform our team.