Author Topic: Avast Service consuming all Disk cycles...  (Read 435 times)

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Offline StreetScooby

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Avast Service consuming all Disk cycles...
« on: May 15, 2019, 11:18:35 PM »
Hum, looks like my last post was removed?

I am encountering situations where the Avast Service is consuming all of my disk cycles (according to Task Manager).  This goes on for up to 10 minutes, and it's happening on a regular basis now.  Any idea what needs to be done to fix this?

Offline Asyn

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Windows 8.1 [x64] - Avast Premier 19.6.2383.BC - CC 5.59 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline mchain

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Re: Avast Service consuming all Disk cycles...
« Reply #2 on: May 16, 2019, 07:11:07 PM »
If you would like email notification of a reply to your post, open Attachments and other options below.  Here you can also attach allowed file types.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.6.2383 (build 19.6.4546.494)

Offline StreetScooby

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Re: Avast Service consuming all Disk cycles...
« Reply #3 on: May 26, 2019, 08:27:28 PM »
Thanks.

Offline Asyn

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Re: Avast Service consuming all Disk cycles...
« Reply #4 on: May 27, 2019, 05:40:37 AM »
You're welcome.
Windows 8.1 [x64] - Avast Premier 19.6.2383.BC - CC 5.59 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline kwiq

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Re: Avast Service consuming all Disk cycles...
« Reply #5 on: May 27, 2019, 08:41:08 AM »
Hi StreetScooby,
may I ask you to capture xperf and upload it for analysis.
Here are steps you need to do :

1) Download xperf or wpa package it is win dependent so if you have win 7 download xperf for win 7 !

2) Start cmd as admin and type to start profiling:
xperf.exe -on DiagEasy+DISPATCHER+Profile -stackwalk profile+CSwitch+ReadyThread -start user -on 72AA3505-D4D6-4527-A088-92534DA1082C

... Induce the issue !

3) Stop profiling
xperf.exe -stop user -stop -d streetscooby_merged.etl

4) Zip the streetscooby_merged.etl to streetscooby_5_2019.zip and upload it  to ftp://ftp.avast.com/incoming ( https://support.avast.com/en-eu/article/FTP-file-upload )

Thank you for report.