Author Topic: Cant sync Avast Passwords because I can't confirm Avast account password change  (Read 2057 times)

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Offline srgbnd

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I did reset for my Avast account password. Now I'm trying to sync Avast Passwords on my devices (macOS and Android). And I can't sync any device because I am requested to confirm the account password change from another synced device. And I have no another synced device. Another option I see is to enter my previous Avast account password. And I don't know it. What do I have to do to sync the Avast Passwords on my devices?
« Last Edit: May 20, 2019, 07:13:29 PM by Sergey283 »

Offline srgbnd

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I found my old Android phone and saw the approve requests are going there. I click approve but I see "It appears you have not approved on your another device" message on my current Android. Also, there are many captcha messages, one after another.

Offline srgbnd

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And after all these approvals, in my macOS Avast Passwords I see a request to login to my Avast account. I put the correct password (I know it is correct because I tried it via browser) and I see the message "Something went wrong. Please try again." 

Offline BWhit

  • Avast team
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Hi srgbnd,

I have now deleted your Passwords synchronization as you requested in a private message. You should be able to start the synchronization process once again from the beginning. Please see the instructions in this support article if needed: https://support.avast.com/article/255/

Offline srgbnd

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Hi BWhit.
It works now. Thank you.