Author Topic: License bought through the Play Store is not listed in my.avast.com  (Read 1131 times)

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Offline Nato

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Hello,

I posted a question/issue on AVAST support but it's been days and I haven't received a reply, nor a confirmation email that the issue I raised was received. So excuse me if this is a wrong place to ask question about this. I'm really frustrated.

I bought a license of Ultimate Multi through Play Store's and I am now successfully using this license on my Mac and 2 of my Android phones. But I'm not seeing this license listed under https://subscriptions.avast.com/

But that's fine, I can let that pass... What is troubling is that I don't see my Mobile devices listed in https://my.avast.com/#devices so there's no way for me to use the anti-theft feature. I made sure I'm logged in to the same account I used for the license, the same account logged in on Avast Mobile Security, and the same account logged in on my.avast.com, and of course, I already have activated the anti-theft on my mobile device.

So if I have this problem and Avast support is just ignoring my messages, I'm now having 2nd thoughts as to the legitimacy of Avast as a legitimate company and not a SCAM, and now thinking going back to AVG. Please, I'd appreciate any help from this forum. I can't ask the Play Store for a refund anymore because it's been more than a day already.

Offline schmidthouse

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Hi Nato
I'm not sufficiently knowledgeable on Mac issues.
There is a forum specifically for Avast users using Mac.
https://forum.avast.com/index.php?board=5.0

May have a better chance for Resolution there. :)