Author Topic: Can't access Google.com via SecureLine VPN  (Read 1438 times)

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Offline Mark N

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Can't access Google.com via SecureLine VPN
« on: May 25, 2019, 12:47:29 AM »
If VPN is on and I try to access Google.com, I receive a "This site can’t be reached" error message.
If I turn VPN off and I try to access Google.com, I get to the Google home page.
If I turn VPN back on and try to access Google.com I receive a "This site can’t be reached" error message.

What is wrong?  Thanks.

Offline Asyn

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Re: Can't access Google.com via SecureLine VPN
« Reply #1 on: May 25, 2019, 05:25:04 AM »
Hi, Google works for me. Did you try other ASL locations..?
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Offline tim$

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Re: Can't access Google.com via SecureLine VPN
« Reply #2 on: May 25, 2019, 05:10:54 PM »
I am having the same issue Mark describes. I have had Secureline for several years and it works almost flawlessly however, starting on 4/23/19 I am having trouble connecting to anything google (search, news etc) when connected through Secureline and when I disconnect everything is ok.

I think there was an Avast Free Anti-virus update on 4/23/19, and it could be related to this issue, but I can connect seamlessly as long as I am not using the VPN. I'll also note that there seemed to be some quirks with the Avast Fee update and I had to reboot several time. Also, I have run the repair function and each time it "repairs" and restarts the computer. Not sure what it is repairing but I continue to have the same VPN issue.

Offline schmidthouse

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Re: Can't access Google.com via SecureLine VPN
« Reply #3 on: May 25, 2019, 06:15:56 PM »
I am having the same issue Mark describes. I have had Secureline for several years and it works almost flawlessly however, starting on 4/23/19 I am having trouble connecting to anything google (search, news etc) when connected through Secureline and when I disconnect everything is ok.

I think there was an Avast Free Anti-virus update on 4/23/19, and it could be related to this issue, but I can connect seamlessly as long as I am not using the VPN. I'll also note that there seemed to be some quirks with the Avast Fee update and I had to reboot several time. Also, I have run the repair function and each time it "repairs" and restarts the computer. Not sure what it is repairing but I continue to have the same VPN issue.

Google/Chrome works fine here. I run secureline all the time and have had NO connection issues at all.
 As Asyn suggested, have you tried other ASL server options listed?

I can confirm also having to reboot 'several' times before last Avast update settled in smoothly.
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Offline Mark N

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Re: Can't access Google.com via SecureLine VPN
« Reply #4 on: May 26, 2019, 12:45:53 AM »
I have tried with the ASL location of Dallas, Canada and Mexico all with the same results, unable to access google.com.  :-(

Offline bob3160

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Re: Can't access Google.com via SecureLine VPN
« Reply #5 on: May 26, 2019, 12:55:47 AM »
Are you using the free standing version of Avast SecureLine ???
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Offline blindfreddy

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Re: Can't access Google.com via SecureLine VPN
« Reply #6 on: May 26, 2019, 03:30:18 PM »
If VPN is on and I try to access Google.com, I receive a "This site can’t be reached" error message.
If I turn VPN off and I try to access Google.com, I get to the Google home page.
If I turn VPN back on and try to access Google.com I receive a "This site can’t be reached" error message.

What is wrong?  Thanks.
Are you using the free standing version of Avast SecureLine ???

Same problem here started after vpn was updated to version 5.3.458.

I have the stand alone paid version.

Edit: I also meant to say it is intermittent 
« Last Edit: May 26, 2019, 04:36:56 PM by blindfreddy »

Offline Mark N

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Re: Can't access Google.com via SecureLine VPN
« Reply #7 on: May 27, 2019, 03:21:55 AM »
Some additional information.  I’m running Windows 10, Google Chrome and the paid version of Avast SecureLine VPN.  And like blindfreddy said, it seems to be somewhat intermittent. 

Offline Endt

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Re: Can't access Google.com via SecureLine VPN
« Reply #8 on: May 27, 2019, 10:01:57 AM »
Hello everyone,

thanks for reporting, we are investigating the issue now. (So far, it seems not all the locations are affected.)
When you encounter the issue again, please name the location here.

I will keep you posted.
Cheers,
B.
« Last Edit: May 27, 2019, 10:21:25 AM by Endt »

Offline bob3160

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Re: Can't access Google.com via SecureLine VPN
« Reply #9 on: May 27, 2019, 03:06:48 PM »
Hello everyone,

thanks for reporting, we are investigating the issue now. (So far, it seems not all the locations are affected.)
When you encounter the issue again, please name the location here.

I will keep you posted.
Cheers,
B.
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Offline Endt

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Re: Can't access Google.com via SecureLine VPN
« Reply #10 on: May 27, 2019, 04:59:24 PM »
Hello again,

we are still debugging the issue with the networking team. We are reducing possible causes, but yet we were unable to locate the problem and fix it.
From what we have experienced, changing location/browser usually helps.
We are sorry for inconveniences,

Keep you posted,
B.

Offline bob3160

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Re: Can't access Google.com via SecureLine VPN
« Reply #11 on: May 27, 2019, 05:44:37 PM »
Hello again,

we are still debugging the issue with the networking team. We are reducing possible causes, but yet we were unable to locate the problem and fix it.
From what we have experienced, changing location/browser usually helps.
We are sorry for inconveniences,

Keep you posted,
B.
Strange, Chrome is the only one that failed but not all the time.
Secure Browser gave me a "The connection was reset" error.  The second attempt worked without problems.
I had no problems connecting via Firefox, Vivaldi, Edge, Edge (Chromium), and Opera.
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Offline mchain

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Re: Can't access Google.com via SecureLine VPN
« Reply #12 on: May 27, 2019, 10:47:55 PM »
On or about May 26th, Avast automatically updated their VPN version to 5.3.458.  No notice was given, and it likely occurred when I restarted my system on the 26th.  Old version was 5.2.438.

So the update could've happened on the 25th or a little earlier.  It's possible this could have impacted some users negatively.

I would be great if a changelog would be posted whenever a version change is done, as it is with the antivirus program.   :)
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Offline Endt

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Re: Can't access Google.com via SecureLine VPN
« Reply #13 on: May 28, 2019, 12:54:19 PM »
Hello guys,

We are woriking on the fix at the moment.

Thanks,
B.

Offline bob3160

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Re: Can't access Google.com via SecureLine VPN
« Reply #14 on: May 28, 2019, 02:23:19 PM »
Hello guys,

We are woriking on the fix at the moment.

Thanks,
B.
Looks like you've already fixed it ???
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