VPN doesn't work - neither does 'new' Avast Browser :(

[a_vast]

VPN does not now work - neither does 'new' Avast Browser on recently re-installed Windows 7 Home Premium 64 bit pc.

So presumably my private details are at risk - I used 'bank mode' a lot, I can't do this now nor disguise my location - I feel very vulnerable.

What is going on please? The pc now has a clean SSD C-drive and a fresh install of Windows 7, I cannot understand what is upsetting the Secure Browser and VPN program?

Avast have been notified but as yet there is no reply.

Advice please.

Thank you. 

[a_vast]

'VPN fail'

[a_vast]

Paid for this program - where is my refund please? 

[bob3160]

Have you tried this for the Secure Browser?

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.

[a_vast]

Thanks. Followed the instructions. The browser installs after un-installation, but this is what I get when I open it (attached). Safe Mode is also there but just opens as a grey or gray window, just blank grey with the option to revert. Screen-saver will not save it.

The blank white browser window goes black when you ask for a reload, the mouse over it picks up the odd google reference now and then, and then it doesn't. There seems to be a google page hidden under the blanks.

The browser program appears to be haywire, so too Bank Mode.

VPN refuses to even install - it goes through the three phases then hangs for hours, and never installs.

Please advise.

[a_vast]

Am wondering if these problems have been caused by Avast tailoring VPN, Avast Browser and Safe Banking Mode to a Windows 10 configuration? All of these worked faultlessly on my old Hard drive, none of them work properly now, and they will have been updated by Avast since I last downloaded them.

For example, the Secure Browser icon is different to the one I used to use - it is a later version, it doesn't work on my Windows 7 OS.

[BWhit]

Hi a_vast,

Can I ask if you are able to install SecureLine VPN using the standalone installer (which can be downloaded here) rather than installing through the Avast Pro Antivirus application?

[a_vast]

Okay thanks, SP1 was not installed because Windows 7 updates all failed. I now have SP1 manually downloaded & installed so can run SecureLine.

[bob3160]

Okay thanks, SP1 was not installed because Windows 7 updates all failed. I now have SP1 manually downloaded & installed so can run SecureLine.

One of the problems with not having your system specs in your signature is that we have to guess.
Not using a fully updated OS can quite often cause unexpected problems.

[a_vast]

Thanks. I run several pc's,

Secure Browser is still no-go on this one though.

[a_vast]

Am running a good if veteran AMD 2Core 2.8GHz Windows 7 Home Premium. It was suggested to me that upgrading to a SSD would improve the computer, it has, but it has also wiped out ALL the W7 updates & so destabilized the system to the extent that Avast Browser cannot function - I don't know exactly why. Am now told by the Dell forum that I am practically wasting my time trying to update because W7 is such an old OS, this is the same forum which got me to upgrade to a SSD in the first place.

Managed to get SP1 to download + install anyway. Now have IE11 plus VPN funtioning.

Avast Browser still opens as a blank white window.

Can 'safe banking mode' be downloaded as a standalone unit please?

Thanks.

[Asyn]

Can 'safe banking mode' be downloaded as a standalone unit please?

No, it's part of ASB.

[a_vast]

Can anyone identify the missing W7 updates which might be preventing ASB from working properly please?

[a_vast]

Bump.

Windows just installed 173 W7 updates & the Secure Browser has come to life.

[bob3160]

Bump.

Windows just installed 173 W7 updates & the Secure Browser has come to life.

Amazing what happens when you update your OS.