Author Topic: Unable to see any account details  (Read 649 times)

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Offline pdg17

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Unable to see any account details
« on: June 10, 2019, 06:01:11 PM »
Redirected from my PC but it says i have no subscriptions? yet I have Avast Premier and cleanup? Also I cannot manage the account online to manage these. I have two subcription that i dont want to renew how do i stop these?

Regards

Paul

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 19.8.2391.B#3 - CC 5.61 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline massimo.dragoni

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Re: Unable to see any account details
« Reply #2 on: June 11, 2019, 08:51:29 AM »
Sorry Asyn but that does not solve the issue:

- no PAID licenses shown,
- no MOBILE devices shown,
- no device shown in the Anti Theft section

All of these are not part of "we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts"
Also " Licenses and Anti Theft should still work fine" is absolutely false!

This is serious and should be treated like an emergency, since now.
What if your customers' device will be lost or stolen now? Your Anti-Theft service does not allow to manage or block the device!

This is a huge disservice from Avast.

Offline Asyn

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Re: Unable to see any account details
« Reply #3 on: June 11, 2019, 09:10:31 AM »
OK, I forwarded it.
Win 8.1 [x64] - Avast PremSec 19.8.2391.B#3 - CC 5.61 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline BWhit

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Re: Unable to see any account details
« Reply #4 on: June 11, 2019, 12:38:38 PM »
Hi pdg17,

I have sent you a PM about your issue as I need to confirm which email address you are using to log in to the account and to verify if it matches the email address that your licenses are registered to. As this is a public forum, I do not want to post this information here for spammers to harvest.