Author Topic: KMODE_EXCEPTION_NOT_HANDLED Bluescreen aswSP.sys  (Read 872 times)

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Offline ok6

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KMODE_EXCEPTION_NOT_HANDLED Bluescreen aswSP.sys
« on: June 04, 2019, 04:04:53 PM »
Hey Guy's

I've have a problem with a (brand new) Windows Server 2016 Standard. Mostly on the same time, we got a bluescreen  "KMODE_EXCEPTION_NOT_HANDLED". Avast is Version "18.8.2546, build: 18.8.4084.409"

The Bluescreen appears shortly before the backup process is starting (doing backup with Acronis) -> same setup on all Servers which we have, but only with this Server we have problems.


Code: [Select]
060319-10156-01.dmp 03.06.2019 21:30:10 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000002 fffff803`0077bad0 ffffd700`29eb6180 ffffd700`29eb6220 aswSP.sys aswSP.sys+60a38 x64 ntoskrnl.exe+15c940 4 15 14393 679.756 03.06.2019 21:31:36

053019-7703-01.dmp 30.05.2019 21:30:07 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000002 fffff803`65525ad0 ffff9001`d8b6b180 ffff9001`d8b6b220 aswSP.sys aswSP.sys+60a38 x64 ntoskrnl.exe+15c940 4 15 14393 679.996 30.05.2019 21:31:16

052919-10859-01.dmp 29.05.2019 21:30:25 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000002 fffff801`6cb15ad0 ffffde81`d0a46180 ffffde81`d0a46220 aswSP.sys aswSP.sys+60a38 x64 ntoskrnl.exe+15c940 4 15 14393 679.908 29.05.2019 21:32:16

050819-7906-01.dmp 08.05.2019 21:29:53 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000002 fffff800`b4195ad0 ffffa981`8f52d180 ffffa981`8f52d220 aswSP.sys aswSP.sys+60a38 x64 ntoskrnl.exe+15c940 4 15 14393 679.756 08.05.2019 21:30:52


Is there maybe a know issue?

If you need any informations from me, please tell me.

Thanks for supporting!

Best Regards

Offline Spec8472

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Re: KMODE_EXCEPTION_NOT_HANDLED Bluescreen aswSP.sys
« Reply #1 on: June 05, 2019, 11:31:16 AM »
Hi ok6,

can you please upload the dump files (*.dmp) into our FTP server?  https://support.avast.com/en-eu/article/FTP-file-upload

Thank you

Offline ok6

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Re: KMODE_EXCEPTION_NOT_HANDLED Bluescreen aswSP.sys
« Reply #2 on: June 05, 2019, 02:22:21 PM »
Hi Spec8472

I uploaded the file according to instructions (including the passwort in the instruction).

Best regards

Offline Spec8472

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Re: KMODE_EXCEPTION_NOT_HANDLED Bluescreen aswSP.sys
« Reply #3 on: June 05, 2019, 02:34:58 PM »
Thank you, Avast is not causing your issues. snapman.sys driver (Acronis) is responsible. Most common crash stack is:

00 ffffa981`8f52c938 fffff800`b425f38b nt!KeBugCheckEx
01 ffffa981`8f52c940 fffff800`b4203176 nt!KiFatalFilter+0x1f
02 ffffa981`8f52c980 fffff800`b41daebf nt!KeExpandKernelStackAndCalloutInternal$filt$0+0x16
03 ffffa981`8f52c9c0 fffff800`b41f3d2d nt!_C_specific_handler+0x9f
04 ffffa981`8f52ca30 fffff800`b41944a1 nt!RtlpExecuteHandlerForException+0xd
05 ffffa981`8f52ca60 fffff800`b4195b06 nt!RtlDispatchException+0x421
06 ffffa981`8f52d160 fffff800`b42b8daa nt!RtlRaiseStatus+0x4e
07 ffffa981`8f52d700 fffff80e`847e1f9c nt!purecall+0xe
08 ffffa981`8f52d730 ffffcb0b`13455300 snapman+0x21f9c



Offline ok6

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Re: KMODE_EXCEPTION_NOT_HANDLED Bluescreen aswSP.sys
« Reply #4 on: June 05, 2019, 03:04:35 PM »
Thank you for the fast answer. Okay, then I'll look with the Acronis support to solve the problem.  :)