Author Topic: Norton 'left behind'  (Read 15423 times)

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Offline vettebob2

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Norton 'left behind'
« on: August 10, 2006, 10:09:56 PM »
My computer which is only about 6 months old came with the Norton virus program installed.  I uninstalled the thing and even used the programs at their site to rid my computer of all leftover stuff.  Unfortunately my Security Center tells me that the Norton firewall is active????  How can this be when there is no software installed.  I have looked through the REGISTRY and have noticed that there are 'mentions' of Norton.  Soooooooooo, I guess my long winded question is: Is my Security Center indicating that Norton Firewall is active by something still resident in the REGISTRY????

Thanks
RHB

Offline Spiritsongs

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Re: Norton 'left behind'
« Reply #1 on: August 10, 2006, 11:06:30 PM »
 :) Hi Vette :

    In addition to what you have already done, I would encorage you to use your
    computer's "Search > All files and folders", using the search "term" "Symantec"
    & later "Norton" and "Delete" everything it finds . You may also want to consider
    using a registry cleaner to remove entries there .
For the Best in what counts in Life :
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Offline DavidR

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Re: Norton 'left behind'
« Reply #2 on: August 10, 2006, 11:29:23 PM »
Was this Norton Internet Security Suite or two independant programs, NAV and Norton Firewall ?

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
« Last Edit: August 10, 2006, 11:31:24 PM by DavidR »
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline vettebob2

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Re: Norton 'left behind'
« Reply #3 on: August 11, 2006, 04:34:01 PM »
Thanks for the suggestions.

Yes, it is the Norton Internet Security Suite.

I have used ALL of the "rid" type programs and software that SYMANTIC has to offer.  It still shows Norton's firewall installed. When I turn on the Windows firewall my Security Center kinda indicates that I have more than one firewall going?????

At present I have the Windows Firewall NOT ACTIVE and hope that my NETGEAR network router and it's firewall is blocking stuff???

P.S. I even utilized Norton tech support and they too gave me ideas of what to do, but nothing helped.


HP is telling me to crash my system and put in a fresh install !!!!!!!!!!!!!!!!!!!

Cheeze, ain't that a little too aggressive?????  There has to be a better fix than that???????????

Offline safe1

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Re: Norton 'left behind'
« Reply #4 on: August 11, 2006, 05:07:08 PM »
Hello vettebob2:

I too have Norton Internet Security 2006 "pre-installed" on our new computer, and after reading about it being a resource hog, have decided to use Avast. After reading how much trouble you are having uninstalling the program, this scares me.
I have already been to the website and downloaded all the info and bookmarked when it is time to uninstall, but it sounds like you did all this.
We still have 50 some days left, so I'll be watching this thread to see if you succeeded in your removal. I can't imagine putting in a "fresh" install, as HP suggested.

Hope you find a solution....Soon!

Good Luck!

Safe1

Offline DavidR

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Re: Norton 'left behind'
« Reply #5 on: August 11, 2006, 05:49:12 PM »
Surely you still want the Norton firewall as neither your Router or XP's firewall provide outbound protection so I can't see why you are trying to get rid of the firewall when it is the anti-virus element of NIS 2006 that you are trying to get rid of ?

If you can give an example of some of the registry entries you found for Norton ?

If you really want to get rid of the NIS 2006 completely have you tried the add remove programs, is there still and entry for it ?

Good old HP support, I assume they have sent the sledge hammer in the post so you can crack this nut ;D

Also useful as a diagnostic tool - Download HiJackThis.zip - HJT Information HiJackThis Tutorial 1 or HiJackThis Tutorial 2 or HiJackThis Tutorial 3

Post the contents of the hijackthis log file here and we can see what may be running on your system from Norton/Symantec.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Spiritsongs

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Re: Norton 'left behind'
« Reply #6 on: August 11, 2006, 07:42:42 PM »
 :)  Hi all :

      At times, the "info" coming from the Windows "Security
      Center" is NOT reliable . I thought the Norton Internet
      Security Suite ( dislike "Security Suite(s)" ) included an
      antiSPYWARE "component" ; is that still on the computer ?
      For good & FREE programs, see the info at :
      http://members.accessbee.com/mitch/NewbieOldieUpdated.html .
For the Best in what counts in Life :
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Offline vettebob2

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Re: Norton 'left behind'
« Reply #7 on: August 13, 2006, 07:37:15 PM »
I have run the "highjack this" program and copied the file to this message.  I did not see how to 'attach' a fileto this message??  I will run a scan of the registry and post those findings on another message.  Thanks for the interest and help, everyone,


Just found out I exceeded length of file so will send the log in 2 parts????


Logfile of HijackThis v1.99.1
Scan saved at 1:28:20 PM, on 8/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\ShutDownPro\ShutDownPro.EXE
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DownLoads\hijackthis\HijackThis.exe

Offline vettebob2

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Re: Norton 'left behind'
« Reply #8 on: August 13, 2006, 07:39:41 PM »
here is the second part of the 'high jack' file.

wrong again, exceeded the lenght again. so it will be 3 parts.


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: ShutDownPro.lnk = C:\Program Files\ShutDownPro\ShutDownPro.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger

Offline vettebob2

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Re: Norton 'left behind'
« Reply #9 on: August 13, 2006, 07:40:34 PM »
hope this 3rd part to high jack will post????


O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=pavilion&pf=laptop
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.0.0971.12/WinSSWebAgent.CAB
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.my-etrust.com/Extern/RoadRunner/PestScan/pestscan.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/download/scanner/en-us/wlscbase7617.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144021712190
O16 - DPF: {712362BF-E411-4F43-99D2-EB15F80AF1DB} (MsneDiag Class) - http://entimg.msn.com/client/msnediag4331.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

Offline vettebob1

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Re: Norton 'left behind'
« Reply #10 on: August 13, 2006, 08:03:00 PM »
Here is what I found when using the 'search' tool in Windows.

When using the SEARCH FUNCTION these folder items were found

First using the word NORTON: Two separate folder items were found and with almost the same identification

NORTON     It's location was C:\SWSETUP\SYMIS\US\NAV\External
NORTON                             C:\SWSETUP\SYMIS\US\NAV\External\Symantec



When using the word SYMANTEC: Two separate folders were found also. 

Symantec    It's location being    C:\SWSETUP\SYMIS\US\External
Symantec    location                  C:\SWSETUP\SYMIS\US\Setup\PControl




Hope these indicate something???

Thanks again for the interest and help.

Offline Lisandro

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Re: Norton 'left behind'
« Reply #11 on: August 13, 2006, 08:30:58 PM »
You need fully remove NAV before we can think if these files aren't malware ones or something strange...

1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Symantec removal tool following the three steps defined in the SymNRT tool info.
3) Boot.

Full SymNRT info:
1. Download and save these three files to the Windows desktop:
   a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
   b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
   c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg

2. Run the three files that you just downloaded
   a) On the Windows desktop, double-click the MSIFIX icon.
      Click Run.
      A black window may appear very briefly.
   b) On the Windows desktop, double-click the SymNRT icon.
      Click Run.
      Click Next.
      Click I accept the License Agreement, and click Next.
      Type the letters and numbers that you see in the white box, and then click Next.
      Click Yes or OK at each prompt.
      You may need to click more than once. Your computer may be restarted for you more than once.
      You may be asked to repeat some steps after the computer restarts.
   c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
      Click Run, and then click Yes.
      Click OK.

3. Boot.
The best things in life are free.

Offline vettebob1

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Re: Norton 'left behind'
« Reply #12 on: August 13, 2006, 08:46:01 PM »
I have run a scan of my registry now and found the following.  I realized afterwards though that each 'finding' had addtional info, but hope what i have provided will be a good enough indicator on whether or not it needs to be deleted or not?????


When searching the registry I found the following items:

Using NORTON, the search found the following:
'My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\Compatibility\NortonSystemInfo'
'My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\IS CfgWiz

'My Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NAVAPSVC\0000'
'My Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_NAVAPSVC\0000'
'My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NAVAPSVC\0000'

When searching the registry Using SYMANTEC, the search found the following:
''My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Automatic LiveUpdate Scheduler'
'My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\Automatic LiveUpdate Scheduler'

'My ComputeHKEY_USERS\S-1-5-21-1031135394-873429524-2038709802-1005\Software\SupportSoft\ProviderList\symantec corporation'

Offline Lisandro

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Re: Norton 'left behind'
« Reply #13 on: August 13, 2006, 10:48:50 PM »
To not mess with registry, uninstall Norton components and LiveUpdate by Control Panel.
Then follow the instructions I've posted before, the three steps.

For sure, LEGACY drivers are messing your system...
I hate Norton  :(
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Offline Spiritsongs

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Re: Norton 'left behind'
« Reply #14 on: August 14, 2006, 12:48:33 AM »
 :)  Hi Vette :

     One small note : your Sun Java is 2 Updates behind, which
     is a serious security risk as it increases your chances of
     getting a "Virtumonde" infection . Best to uninstall it, then
     go to www.java.com/en & get their latest ( which should
     be "Update 7", although the Sun Java site for unknown
     reason said "Update 6" recently .
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