Author Topic: VPN connection impossible after hibernate  (Read 2989 times)

0 Members and 1 Guest are viewing this topic.

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
VPN connection impossible after hibernate
« on: June 09, 2019, 02:33:17 AM »
Hello

Since a few days, when I wake up my computer from standby or hibernation, it is impossible to connect the vpn (to any country).
So that it can reconnect, I have to restart the pc...

Could you help me please ?

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: VPN connection impossible after hibernate
« Reply #1 on: June 14, 2019, 07:44:03 AM »
Do you have an internet connection after resume from sleep or hibernate without the Avast SecureLine VPN running?
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
Re: VPN connection impossible after hibernate
« Reply #2 on: June 25, 2019, 01:52:12 AM »
Sorry for the late response.
Yes she is... but as much I do not know why the problem appears, so why now it is not presented anymore ??? : -s

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: VPN connection impossible after hibernate
« Reply #3 on: June 25, 2019, 02:09:27 AM »
Sorry you are having problems translating into English but your efforts are appreciated.  What is your language?

So,
  • without Avast VPN connected you have normal internet connection?
  • and your second post says everything works now?
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
Re: VPN connection impossible after hibernate
« Reply #4 on: June 25, 2019, 06:19:53 AM »
 :)
french
yes normal connexion
and second computer is dead  :'(
« Last Edit: June 25, 2019, 06:22:08 AM by Gègèn »

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
Re: VPN connection impossible after hibernate
« Reply #5 on: June 26, 2019, 09:15:19 PM »
I activated the vpn on the new pc (as the death of the other) and the problem reappeared on both at the same time.
My computer is connected with a network cable directly to the box and the other by the wifi.
On mine, the vpn does not succeed to connect, except after restarting the pc and on the new one (there was the same problem on the old one), there are always disconnections.
I hope that these explanations are more clear ;-)
Thank you

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: VPN connection impossible after hibernate
« Reply #6 on: June 27, 2019, 02:59:35 AM »
If you have a multi-user license for Avast VPN you shouldn't not be seeing no connectivity.

If, on the other hand, you have a single-use license, you can't run Avast VPN on both systems at the same time.  You'll have to pick and choose.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
Re: VPN connection impossible after hibernate
« Reply #7 on: June 28, 2019, 06:35:32 AM »
I know it well, otherwise I would not have explained the problem here ;-)
Besides, I would like to be able to recover the license of the dead pc. Is it possible please?
Thanks

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
Re: VPN connection impossible after hibernate
« Reply #8 on: July 08, 2019, 07:46:00 PM »
Up please

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46597
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: VPN connection impossible after hibernate
« Reply #9 on: July 08, 2019, 09:28:36 PM »
Go to your my.avast.com account from there you should be able to see all your licenses.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Gègèn

  • Newbie
  • *
  • Posts: 11
Re: VPN connection impossible after hibernate
« Reply #10 on: July 13, 2019, 06:36:13 PM »
Thank you
But what I meant was that when you activate a license on a device, the meter does less 1
So I would like to know how to disable the license on this device (dead pc)?
Thank you
PS: moreover, there is no info on this, on the accounts page...
« Last Edit: July 14, 2019, 08:35:16 PM by Gègèn »