Hi angelponiros,
As my colleague stated, our systems show that you have asked PayPal to dispute the transaction.
I'm afraid that once an Avast order is placed into dispute, we cannot make the refund for you, as the dispute process has to be followed instead. Please contact PayPal directly for more information about what has happened with the dispute.
However, if PayPal have closed the dispute without returning the money to you, it is possible to for us to make the refund. To do this, we will need to ask you to supply proof that PayPal have closed the dispute without making a refund. We can then pass this on to our distributor (Digital River), who will be able to manually refund the order for you.
To supply this proof, please reply back to any of the emails from my colleague with the proof that the dispute is closed attached to the email.
The proof should be a copy (or screenshot) of the statement from PayPal where they told you that they deny the dispute request (if you send a screenshot of the message, please make sure it includes details that show the payment that they are declining the dispute for).