Author Topic: Live Support Chat  (Read 977 times)

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Offline mickey.b

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    • Avast Business Technical Support
Live Support Chat
« on: June 12, 2019, 04:15:39 PM »
Live support chat is now available in the CloudCare portal! You may need to logout/login and/or clear your web browser's cache for the button to appear in the left panel.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline AnotherUsername

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Re: Live Support Chat
« Reply #1 on: September 06, 2019, 09:28:12 PM »
Does this feature work?  I just tried it for the first time and it has been "Connecting to Agent...", "Please hold while we connect you to an agent" for about 30 minutes.

UPDATE: Nevermind.  It just took a while for someone to connect.
« Last Edit: September 06, 2019, 11:17:17 PM by AnotherUsername »

Offline mickey.b

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Re: Live Support Chat
« Reply #2 on: September 10, 2019, 08:00:59 PM »
Does this feature work?  I just tried it for the first time and it has been "Connecting to Agent...", "Please hold while we connect you to an agent" for about 30 minutes.

UPDATE: Nevermind.  It just took a while for someone to connect.

I apologize for your wait. We attempt to keep agents online all during our business hours, and we get quite at times. :)
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support