Author Topic: I need to download a copy invoice  (Read 435 times)

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Offline Mark Morgan

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I need to download a copy invoice
« on: June 14, 2019, 04:26:44 PM »
I didn't get an email when my Avast Premier and Secureline VPN subscriptions renewed because the email provider (Bigfoot.com) has gone offline (for months now).  I have the two order IDs but can't download the invoices because I haven't got the passwords.  I've changed the primary email address on my account to Gmail but the forgot password option (https://avast.com/find-order) resends to the email address it used when the order was renewed.

How do I download the invoices?

Also, how to I switch off auto-renewal to ensure this doesn't happen next year?  Or having changed the primary email address will it use that one next year?

Thanks,
Mark

Offline bob3160

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Re: I need to download a copy invoice
« Reply #1 on: June 14, 2019, 04:35:40 PM »
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Offline BWhit

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Re: I need to download a copy invoice
« Reply #2 on: June 18, 2019, 01:06:23 PM »
Hi Mark,

I have updated your email address to the Gmail address for your orders now. I have resent the confirmation emails with the passwords to access the order pages and download the invoices now.

Now that the email address is changed on the orders, it will be renewed under the new Gmail address for next year (and you will receive all correspondence to that address, such as the renewal reminder emails).

Please let me know if there anything further I can do for you.

Offline Mark Morgan

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Re: I need to download a copy invoice
« Reply #3 on: June 21, 2019, 01:13:38 PM »
Many thanks BWhit, I have managed to download the invoices now and forwarded to my accountant.