Author Topic: Need Help Resetting Sync for Passwords  (Read 2620 times)

0 Members and 1 Guest are viewing this topic.

Offline autoconfig

  • Newbie
  • *
  • Posts: 7
Need Help Resetting Sync for Passwords
« on: May 02, 2019, 03:11:20 PM »
Hello. Unfortunately I have lost my email for me to activate sync for my passwords. Would it be possible to reset my sync so I can create a new activation please :P?

Thanks,
Harry

Offline BWhit

  • Avast team
  • Sr. Member
  • *
  • Posts: 273
Re: Need Help Resetting Sync for Passwords
« Reply #1 on: May 02, 2019, 03:52:20 PM »
Hi Harry,

I can reset this for you now. Can I just ask you to confirm that you aware that resetting the sync will delete any Passwords information that we have saved in the cloud for you?

Offline autoconfig

  • Newbie
  • *
  • Posts: 7
Re: Need Help Resetting Sync for Passwords
« Reply #2 on: May 03, 2019, 04:37:58 PM »
Hi Harry,

I can reset this for you now. Can I just ask you to confirm that you aware that resetting the sync will delete any Passwords information that we have saved in the cloud for you?

Hi,

That would be great thank. I can confirm that my passwords within the cloud will be deleted. Please continue with the procedure.

Thanks,

Harry

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67394
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Need Help Resetting Sync for Passwords
« Reply #3 on: May 04, 2019, 04:13:22 PM »
Hi, please be patient, BWhit will be back on Monday.
Win 8.1 [x64] - Avast PremSec 20.9.2434.Beta#2 [UI.573] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.4 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline autoconfig

  • Newbie
  • *
  • Posts: 7
Re: Need Help Resetting Sync for Passwords
« Reply #4 on: May 05, 2019, 04:37:02 PM »
Hi, please be patient, BWhit will be back on Monday.

Hey, sorry. Would I still be able to save my passwords locally and sync them later, or would that delete them too?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67394
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Need Help Resetting Sync for Passwords
« Reply #5 on: May 05, 2019, 04:58:47 PM »
Sorry, can't help you with APW, please wait for BWhit.
Win 8.1 [x64] - Avast PremSec 20.9.2434.Beta#2 [UI.573] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.4 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline autoconfig

  • Newbie
  • *
  • Posts: 7
Re: Need Help Resetting Sync for Passwords
« Reply #6 on: May 07, 2019, 04:57:33 PM »
Sorry, can't help you with APW, please wait for BWhit.

No problem. I have gone with LastPass, so please could you cancel my request. Cheers.

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44298
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Need Help Resetting Sync for Passwords
« Reply #7 on: May 08, 2019, 11:26:20 PM »
Sorry, can't help you with APW, please wait for BWhit.

No problem. I have gone with LastPass, so please could you cancel my request. Cheers.
If you had no problems starting all over, you could have simply done a clean install.
I personally use both Avast PW mgr and LastPass. One backs up the other. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Fernanflo

  • Newbie
  • *
  • Posts: 2
Re: Need Help Resetting Sync for Passwords
« Reply #8 on: May 14, 2019, 07:25:10 PM »
Thanks, it's what I needed.  :)

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44298
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Need Help Resetting Sync for Passwords
« Reply #9 on: May 14, 2019, 09:24:52 PM »
Thanks, it's what I needed.  :)
You're welcome. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Valentina45

  • Newbie
  • *
  • Posts: 2
Re: Need Help Resetting Sync for Passwords
« Reply #10 on: May 24, 2019, 08:41:40 PM »
Hi Norbert!

I tried everything and nothing works. Clean installs, repairs, system restores, nothing! I made an Avast reinstall some days ago and that's when this nightmare started. I've been glued to my chair for days trying to solve this. I'm desperate!!!!!

Avast Pasword Manager is not working (Huge red triangle every time I try to open it). It says it's a temporary error, but it happens every time I try.

So, Chrome is not saving any passwords and I need to retype them every time I close my browser. And there are many passwords for every tab I use for work every day.
Chrome asks to save the passwords and it seems that it saves them, but it doesn't. When you click to see the saved passwords, it's all empty.

I've been watching your Avast videos on YouTube, but it seems that your videos and tips are referred to an old version of Free Avast and I can't follow their instructions.

I'm having this huge problem and have tried literally everything to solve it. Nothing helps! I'm constantly logged out of my Google account and all other sites I have in tabs every time I close Chrome and that's related to Chrome not saving the passwords. I tried everything from cleaning cookies, uninstalling, reinstalling, going back to original Chrome configuration, doing a system restore, disabling and re-enabling Chrome settings. Nothing works.

Can you please help??? 

Thanks!

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44298
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Need Help Resetting Sync for Passwords
« Reply #11 on: May 24, 2019, 10:27:33 PM »
Hi Norbert!

I tried everything and nothing works. Clean installs, repairs, system restores, nothing! I made an Avast reinstall some days ago and that's when this nightmare started. I've been glued to my chair for days trying to solve this. I'm desperate!!!!!

Avast Pasword Manager is not working (Huge red triangle every time I try to open it). It says it's a temporary error, but it happens every time I try.

So, Chrome is not saving any passwords and I need to retype them every time I close my browser. And there are many passwords for every tab I use for work every day.
Chrome asks to save the passwords and it seems that it saves them, but it doesn't. When you click to see the saved passwords, it's all empty.

I've been watching your Avast videos on YouTube, but it seems that your videos and tips are referred to an old version of Free Avast and I can't follow their instructions.

I'm having this huge problem and have tried literally everything to solve it. Nothing helps! I'm constantly logged out of my Google account and all other sites I have in tabs every time I close Chrome and that's related to Chrome not saving the passwords. I tried everything from cleaning cookies, uninstalling, reinstalling, going back to original Chrome configuration, doing a system restore, disabling and re-enabling Chrome settings. Nothing works.

Can you please help??? 

Thanks!
Hi,
I've replied to your Youtube inquiry. There's also a brand new video, https://forum.avast.com/index.php?topic=93544.msg1506917#msg1506917
Let me know if that fixes things.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44298
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Need Help Resetting Sync for Passwords
« Reply #12 on: May 25, 2019, 12:06:13 AM »
You may also want to take a look at the following tip from Avast:
https://forum.avast.com/index.php?topic=220293.msg1468825#msg1468825
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline BWhit

  • Avast team
  • Sr. Member
  • *
  • Posts: 273
Re: Need Help Resetting Sync for Passwords
« Reply #13 on: May 27, 2019, 03:37:46 PM »
Hi Valentina45,

Can I ask you to post a screenshot of the error message you are seeing in Avast Passwords? This will help me to identify what might be causing the issue.

If you're not sure how to take a screenshot, please take a look at this guide on our support website.

Once you have the screenshot, you can attach it to your forum post by clicking the "Attachments and other options" link under the text box when you type your post > click the "choose file button" and select the file.