anti virus blocking inbound e-mails

[mokuy1]

hi avast anti-virus or one of the features has suddenly started blocking my inbound e-mails from down loading  from mail server  i haven`t changed any server settings but did have issues with sending e-mail  via a VPN connection (resolved ) & now the inbound has a issue
 any thoughts

[Pondus]

Tried repair and reboot?   >>   https://support.avast.com/en-eu/article/Repair-Antivirus

[mokuy1]

hi used your suggestion that hasn`t worked
what the next check
 thanks lyle

[mokuy1]

hi 
  further checking has brought me no closer to a solution .    the VPN tunnell & AV will work independently of ea other but when both are active  the AV seems to block inbound mail mail server to PC & out bound  mail with this error message An error occurred while sending mail: The mail server sent an incorrect
                                                                                  greeting:   Cannot connect to SMTP server 116.250.255.62 (116.250.255.62:587), connect error 10060.
hope someone can sort a solution for me
 thanks lyle

[bob3160]

10060 is a timeout error. Communication not happening in a timely manner.
Don't know if extending the settings would help.

[john912]

I am using the free version on a standard wired fibre connection. Everything works fine if I switch off Avast Mail and Avast web shield. If I have them switched on then email either does not download or  takes ages. Same happens with web pages sometimes. The behaviour is rather inconsistent. This all happened very recently presumably with the last update. Not ideal to have to switch off some of the protection.

[bob3160]

Try the following and see if it helps.
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq

[mokuy1]

hi
the mail server is being blocked by either AV or VPN if both are active  , but will work with either independently