Author Topic: Avast not working  (Read 967 times)

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Offline mrbertc

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  • Posts: 1
Avast not working
« on: June 23, 2019, 03:23:38 AM »
Hi Guys,
Need some help here. Just restored my computer and updated my avast (Free). After the installation and reboot, my icon shows "unprotected" and when I click to open Avast, I get this loading screen with "this shouldn't take long". I am unable to uninstall or re-install this program. Please see log for more info.



2019-06-23 01:49:50.377Infoinstup[9944,1880]Command: '"C:\Program Files\AVAST Software\Avast\setup\New_1305094a\instup.exe" /control_panel /instop:repair /wait'
2019-06-23 01:49:50.377Infoinstup[9944,1880]CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz,8
2019-06-23 01:49:50.377Infoinstup[9944,1880]OS: Windows 10 (10.0.17134) x64
2019-06-23 01:49:50.377Infoinstup[9944,1880]setup: x64
2019-06-23 01:49:50.377Infoinstup[9944,1880]Memory: 16% load. Phys:13967976/16735340K free, Page:14700552/19225708K free, Virt:135287084904/137438953344K free
2019-06-23 01:49:50.377Infoinstup[9944,1880]DISKs: C:\ - 836GB free / 927GB total
2019-06-23 01:49:50.377Infoinstup[9944,1880]DISKs: E:\ - 1412GB free / 1862GB total
2019-06-23 01:49:50.377Infoinstup[9944,1880]Running module version: instup.exe - '19.5.4444.0'
2019-06-23 01:49:50.377Infoinstup[9944,1880]Running module version: Instup.dll - '19.5.4444.0'
2019-06-23 01:49:50.378Infomutex[9944,1880]The ownership of the secure mutex has been successfully taken.
2019-06-23 01:49:50.378Infoinstup[9944,1880]Loading product state
2019-06-23 01:49:50.381Infoinstup[9944,1880]Guid = c8707e50-d307-451c-9c4d-0e239d895c7e, Created = 12:53:43 15.12.2017
2019-06-23 01:49:50.381Infoinstup[9944,1880]Persistent Guid = 5688d3f7-dace-4f45-a7a6-d64ffff3e7cc, Created = 12:53:43 15.12.2017
2019-06-23 01:49:50.381Infoinstup[9944,1880]ProductId = ais
2019-06-23 01:49:50.381Infoinstup[9944,1880]Edition = 1
2019-06-23 01:49:50.381Infoinstup[9944,1880]SubEdition =
2019-06-23 01:49:50.381Infoinstup[9944,1880]Installed Part info:
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'jrog2' = 'jrog2', 7035 (0x00001B7B), 12:22:50 22.06.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'program' = 'prg_ais', 319097162 (0x1305094A), 02:58:58 20.05.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'setup' = 'setup_ais', 319097162 (0x1305094A), 02:58:59 20.05.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'vps' = 'vps_win32', 419832324 (0x19062204), 12:22:52 22.06.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Latest Part info:
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'jrog2' = 'jrog2', 7035 (0x00001B7B), 12:22:50 22.06.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'program' = 'prg_ais', 319097162 (0x1305094A), 02:58:58 20.05.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'setup' = 'setup_ais', 319097162 (0x1305094A), 02:58:59 20.05.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Part 'vps' = 'vps_win32', 419832324 (0x19062204), 12:22:52 22.06.2019
2019-06-23 01:49:50.381Infoinstup[9944,1880]Backing up 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' to registry
2019-06-23 01:49:50.384Infoinstup[9944,1880]'C:\Program Files\AVAST Software\Avast\setup\setup.ini' successfully backed up to registry
2019-06-23 01:49:50.386Infousnca[9944,1880]USN cache loaded from the disk.
2019-06-23 01:49:50.393Infopart[9944,1880]SetInstalled: Part package part-jrog2-1b7b.vpx is installed.
2019-06-23 01:49:50.400Infopart[9944,1880]SetInstalled: Part package part-prg_ais-1305094a.vpx is installed.
2019-06-23 01:49:50.437Infoinstcore[9944,1880]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2019-06-23 01:49:50.440Infopart[9944,1880]SetInstalled: Part package part-setup_ais-1305094a.vpx is installed.
2019-06-23 01:49:50.461Infoinstcore[9944,1880]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2019-06-23 01:49:50.463Infopart[9944,1880]SetInstalled: Part package part-vps_win32-19062204.vpx is installed.
2019-06-23 01:49:50.468Infoinstup[9944,1880]Loading Proxy settings
2019-06-23 01:49:50.468Infoinstup[9944,1880]Proxy-Type: 'no proxy'
2019-06-23 01:49:50.468Infoinstup[9944,1880]Proxy-Authorization: 'no authentication'
2019-06-23 01:49:50.468Infoinstup[9944,1880]Proxy-Port: '8080'
2019-06-23 01:49:50.468Infoinstup[9944,1880]Proxy-Name: ''
2019-06-23 01:49:50.468Infoinstup[9944,1880]Proxy-User: ''
2019-06-23 01:49:50.468Infoinstup[9944,1880]Proxy-Pass: '???'
2019-06-23 01:49:50.506Infowizard[9944,1880]Running module version: HTMLayout.dll - '3.3.2.1'
2019-06-23 01:49:50.506Warningini_access[9944,10192]failed to read from ini file C:\ProgramData\AVAST Software\Avast\burger_client.ini
2019-06-23 01:49:50.508Infowizard[9944,1880]Loaded module version: C:\Program Files\AVAST Software\Avast\setup\New_1305094a\HTMLayout.dll - '3.3.2.1'
2019-06-23 01:49:50.530Infowizard[9944,1880]Setup gui was successfully started.
2019-06-23 01:49:50.579Noticeservers[9944,1880]Load: 'urlpgm' key used as the program repository.
2019-06-23 01:49:50.583Infoservers[9944,1880]Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def'
2019-06-23 01:49:50.592InfoAres[9944,1880]'v7event.stats.avast.com' domain was resolved into [77.234.44.63] via DNS servers [8.8.8.8,8.8.4.4]
2019-06-23 01:49:50.592InfoAres[9944,1880]'v7event.stats.avast.com' domain was resolved into [77.234.44.64] via DNS servers [8.8.8.8,8.8.4.4]
2019-06-23 01:49:51.353Infoservers[9944,1880]'http://v7event.stats.avast.com/cgi-bin/iavsevents.cgi' with [77.234.44.64] chosen for 'stats10'
2019-06-23 01:49:51.353Infoinstup[9944,1880]CopySetupBinaries has started.
2019-06-23 01:49:51.362Infopkg[9944,1880]IsFullOkay: avbugreport_x64_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.362Infopkg[9944,1880]IsFullOkay: avdump_x64_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.363Infopkg[9944,1880]IsFullOkay: avdump_x86_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.363Infopkg[9944,1880]IsFullOkay: instcont_x64_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.363Infopkg[9944,1880]IsFullOkay: instup_x64_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.364Infopkg[9944,1880]IsFullOkay: offertool_x64_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.364Infopkg[9944,1880]IsFullOkay: setgui_x64_ais-94a.vpx - is okay (USN has not changed)
2019-06-23 01:49:51.379Infoinstup[9944,1880]PerformUpdate: install actions (8) are executing.
2019-06-23 01:49:51.386Infoinstcore[9944,1880]AcsExtractFile: File 'C:\Program Files\AVAST Software\Avast\setup\AvBugReport.exe' was not extracted (already present).
2019-06-23 01:49:51.387Infodldwrap[9944,9656]HttpPost: ok with http status: 204
2019-06-23 01:49:51.387Infostats2[9944,9656]Statistics sent successfully.
2019-06-23 01:49:51.389Infoinstcore[9944,1880]AcsExtractFile: File 'C:\Program Files\AVAST Software\Avast\setup\AvDump.exe' was not extracted (already present).
2019-06-23 01:49:51.394Infoinstcore[9944,1880]AcsExtractFile: File 'C:\Program Files\AVAST Software\Avast\setup\instup.exe' was not extracted (already present).
2019-06-23 01:49:51.436Infoinstcore[9944,1880]AcsExtractFile: File 'C:\Program Files\AVAST Software\Avast\setup\instup.dll' was not extracted (already present).
2019-06-23 01:49:51.444Infoinstcore[9944,1880]AcsExtractFile: File 'C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe' was not extracted (already present).
2019-06-23 01:49:51.454Infoinstcore[9944,1880]AcsExtractFile: File 'C:\Program Files\AVAST Software\Avast\setup\HTMLayout.dll' was not extracted (already present).
2019-06-23 01:49:51.454Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\aswOfferTool.exe' -> '', 19.5.4444.0, OnReboot)
2019-06-23 01:49:51.454Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\AvBugReport.exe' -> '', 19.5.4444.0, OnReboot)
2019-06-23 01:49:51.454Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\AvDump.exe' -> '', 19.5.4444.0, OnReboot)
2019-06-23 01:49:51.455Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\HTMLayout.dll' -> '', 3.3.2.1, OnReboot)
2019-06-23 01:49:51.455Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\instup.dll' -> '', 19.5.4444.0, OnReboot)
2019-06-23 01:49:51.455Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\instup.exe' -> '', 19.5.4444.0, OnReboot)
2019-06-23 01:49:51.455Inforepproduct[9944,1880]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\New_1305094a' -> '', , OnReboot)
2019-06-23 01:49:51.455Infoinstup[9944,1880]Saving product state.
2019-06-23 01:49:51.467Infoinstup[9944,1880]Guid = c8707e50-d307-451c-9c4d-0e239d895c7e, Created = 12:53:43 15.12.2017
2019-06-23 01:49:51.467Infoinstup[9944,1880]Persistent Guid = 5688d3f7-dace-4f45-a7a6-d64ffff3e7cc, Created = 12:53:43 15.12.2017
2019-06-23 01:49:51.467Infoinstup[9944,1880]ProductId = ais
2019-06-23 01:49:51.467Infoinstup[9944,1880]Edition = 1
2019-06-23 01:49:51.467Infoinstup[9944,1880]SubEdition =
2019-06-23 01:49:51.467Infoinstup[9944,1880]Installed Part info:
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'jrog2' = 'jrog2', 7035 (0x00001B7B), 12:22:50 22.06.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'program' = 'prg_ais', 319097162 (0x1305094A), 02:58:58 20.05.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'setup' = 'setup_ais', 319097162 (0x1305094A), 02:58:59 20.05.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'vps' = 'vps_win32', 419832324 (0x19062204), 12:22:52 22.06.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Latest Part info:
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'jrog2' = 'jrog2', 7035 (0x00001B7B), 12:22:50 22.06.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'program' = 'prg_ais', 319097162 (0x1305094A), 02:58:58 20.05.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'setup' = 'setup_ais', 319097162 (0x1305094A), 02:58:59 20.05.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Part 'vps' = 'vps_win32', 419832324 (0x19062204), 12:22:52 22.06.2019
2019-06-23 01:49:51.467Infoinstup[9944,1880]Backing up 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' to registry
2019-06-23 01:49:51.468Infoinstup[9944,1880]'C:\Program Files\AVAST Software\Avast\setup\setup.ini' successfully backed up to registry
2019-06-23 01:49:51.470Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\aswOfferTool.exe', '', rvrt) was successfully performed.
2019-06-23 01:49:51.470Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\AvBugReport.exe', '', rvrt) was successfully performed.
2019-06-23 01:49:51.470Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\AvDump.exe', '', rvrt) was successfully performed.
2019-06-23 01:49:51.471Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\HTMLayout.dll', '', rvrt) was successfully performed.
2019-06-23 01:49:51.471Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\instup.dll', '', rvrt) was successfully performed.
2019-06-23 01:49:51.471Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a\instup.exe', '', rvrt) was successfully performed.
2019-06-23 01:49:51.471Inforepproduct[9944,1880]Commit: MoveFile('C:\Program Files\AVAST Software\Avast\setup\New_1305094a', '', rvrt) was successfully performed.
2019-06-23 01:49:51.474Inforepproduct[9944,1880]Commit: push(rvrt) was successfully performed.
2019-06-23 01:49:51.474Inforepproduct[9944,1880]Commit: push(system) was successfully performed.
2019-06-23 01:49:51.475Infoinstup[9944,1880]PerformUpdate: uninstall actions (0) are executing.
2019-06-23 01:49:51.475Infoinstcore[9944,1880]Program Repair has started.
2019-06-23 01:49:51.482Errorinstup[9944,1880]InitGroups: definition XML for part 'vps' was not loaded yet!
2019-06-23 01:49:51.484Infostats[9944,1880]Downloaded files: 0 (0.00 KB)
2019-06-23 01:49:51.484Infostats[9944,1880]Download time: 1 s
2019-06-23 01:49:51.809Noticeservers[9944,1880]Load: 'urlpgm' key used as the program repository.
2019-06-23 01:49:51.813Infoservers[9944,1880]Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def'
2019-06-23 01:49:51.825InfoAres[9944,1880]'v7.stats.avast.com' domain was resolved into [77.234.44.63] via DNS servers [8.8.8.8,8.8.4.4]
2019-06-23 01:49:51.825InfoAres[9944,1880]'v7.stats.avast.com' domain was resolved into [77.234.44.64] via DNS servers [8.8.8.8,8.8.4.4]
2019-06-23 01:49:52.209Infoservers[9944,1880]'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' with [77.234.44.64] chosen for 'stats2'
2019-06-23 01:49:52.245Infodldwrap[9944,6100]HttpPost: ok with http status: 204
2019-06-23 01:49:52.245Infostats2[9944,6100]Statistics sent successfully.

Offline Asyn

  • Avast √úberevangelist
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  • Posts: 68721
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Re: Avast not working
« Reply #1 on: June 23, 2019, 11:16:05 AM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win8.1 [x64] - Avast PremSec 21.1.2444.B#2 [UI.595] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 88.0 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.76
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0