Author Topic: Exceptions keep deleting them selfes.  (Read 4700 times)

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Offline Ano11

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Exceptions keep deleting them selfes.
« on: June 25, 2019, 10:00:59 AM »
When I set a file Path as an Exception in Avast it does work but only for a short time (~60min) than it just removes the entries from the List and deletes the Files in the Excluded directory.

I have this problem now for several Months.

Any Ideas what I can do to fix this?

I'm using Avast business 19.5.2563 (build 19.5.4444.506) on Windows 10 64Bit.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ano11

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Re: Exceptions keep deleting them selfes.
« Reply #2 on: June 25, 2019, 10:22:48 AM »
-> https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide

So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

One thing I find strange is that restarting my PC does not delete the Exceptions list. I can set an Exception and Restart my PC and it will still be there.

What is the Recommended solution for this? The Exception should only be added for a few machines while the others don't need it.


Offline Asyn

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Re: Exceptions keep deleting them selfes.
« Reply #3 on: June 25, 2019, 10:27:35 AM »
So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?
Yes.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mickey.b

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Re: Exceptions keep deleting them selfes.
« Reply #4 on: July 02, 2019, 04:57:27 PM »
So Avast is synchronising the Settings including the Exceptions with the settings set in the Management Console. Every time this happens it will overwrite / Delete the Exceptions set localy is that correct?

One thing I find strange is that restarting my PC does not delete the Exceptions list. I can set an Exception and Restart my PC and it will still be there.

What is the Recommended solution for this? The Exception should only be added for a few machines while the others don't need it.

You could create/duplicate a new settings template in the management console, add the exceptions needed as per https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Antivirus-Managed-Exclusions-Guide and then change the few devices to use this settings template in the management console.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support