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Author Topic: Avast Omni Beta Testing Begins in US!  (Read 56611 times)

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Offline bob3160

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Re: Avast Omni Beta Testing Begins in US!
« Reply #60 on: August 17, 2019, 04:24:59 PM »
Quote from: J.Spiers on August 16, 2019, 06:59:19 PM
Quote from: bob3160 on August 16, 2019, 03:58:12 PM
Success at last. :)

Nice! I've been watching your posts since day one. Glad it finally got sorted out with your router!

Jess
It was purely by accident. I had removed OMNI since my router wasn't compatible.
I was working on the license section in the Avast Free UI and when I selected the OMNI license, the program
started to apply that license and upgrade the free version. After the upgrade and restart of the system,
I was greeted with the request to hook up the hardware. :)

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Offline -midnight

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Re: Avast Omni Beta Testing Begins in US!
« Reply #61 on: August 20, 2019, 12:10:37 PM »
@bob3160,
Do you have the ASB installed and if so does it open with Omni installed?  Also, I've forgotten how to get to my router settings.
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Offline bob3160

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Re: Avast Omni Beta Testing Begins in US!
« Reply #62 on: August 20, 2019, 03:09:07 PM »
Quote from: -midnight on August 20, 2019, 12:10:37 PM
@bob3160,
Do you have the ASB installed and if so does it open with Omni installed?  Also, I've forgotten how to get to my router settings.
The answer is yes. For your router, do a google search and include your router make and model in the search.
(Why do you need to get to your router settings?)
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Offline bob3160

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Re: Avast Omni Beta Testing Begins in US!
« Reply #63 on: August 22, 2019, 12:08:31 PM »
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Offline James964

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Re: Avast Omni Beta Testing Begins in US!
« Reply #64 on: August 24, 2019, 02:32:56 PM »
When I ran the initial compatibility test, everything working fine, I signed up for the Beta testing, and I received the Omni unit. When I went to install the unit, the compatibility test ran again and now my router is not compatible?  I have an Eero router/booster system throughout the house. Please advise as to the issue with compatibility and if Eero products will work now or when they might work in the future. Thanks.
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Offline bob3160

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Re: Avast Omni Beta Testing Begins in US!
« Reply #65 on: August 28, 2019, 10:02:38 PM »
Since there was a Beta update for the Avast product, was there also an update for Omni Beta?
« Last Edit: August 30, 2019, 02:17:16 PM by bob3160 »
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Offline ZbynekR

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Re: Avast Omni Beta Testing Begins in US!
« Reply #66 on: August 29, 2019, 05:49:54 PM »
Hi James964, could you share with us more details about your router? Photo of a label with router's details would be great. Thanks, Zbynek
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Offline HeffeD

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Re: Avast Omni Beta Testing Begins in US!
« Reply #67 on: August 30, 2019, 12:33:34 PM »
Quote from: bob3160 on August 28, 2019, 10:02:38 PM
Since there was a Beta update for the Avast product, us there also an update for Omni Beta?

Something was updated yesterday. I got a notification from the desktop software that said my PC was still protected, but Windows needed to restart. When looking in the update section, only the virus definitions had been updated. They don't usually require a restart though.

Unfortunately, whatever was updated caused my system to crash on restart. It said that Windows couldn't start due to a bad config file and the Automatic Repair function couldn't fix it. I couldn't even boot into safe mode.
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Offline ZbynekR

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Re: Avast Omni Beta Testing Begins in US!
« Reply #68 on: August 30, 2019, 02:13:43 PM »
Hello HeffeD,
I'm really sorry to hear this. We'd like to help you. Please, could you try restoration again (Some tips: https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options)? Or try to reboot to safe mode and uninstall Avast Omni (could be done with Avast Clear). Also, we'll be glad for any diagnostic information - Support package, screenshot etc. Thanks
« Last Edit: August 30, 2019, 02:17:08 PM by Zbyněk6 »
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Offline bob3160

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Re: Avast Omni Beta Testing Begins in US!
« Reply #69 on: August 30, 2019, 02:21:57 PM »
@ HeffeD,
This is a bit off topic but you might want to take a look at the following for system protection,
https://forum.avast.com/index.php?topic=19387.msg1515597#msg1515597
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Offline HeffeD

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Re: Avast Omni Beta Testing Begins in US!
« Reply #70 on: August 30, 2019, 06:20:25 PM »
Quote from: Zbyněk6 on August 30, 2019, 02:13:43 PM
Hello HeffeD,
I'm really sorry to hear this. We'd like to help you. Please, could you try restoration again (Some tips: https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options)? Or try to reboot to safe mode and uninstall Avast Omni (could be done with Avast Clear). Also, we'll be glad for any diagnostic information - Support package, screenshot etc. Thanks

Hi Zbynek6,

After many tries, I was finally able to get into safe mode and uninstall. I can reinstall and try again. By "support package", what do you mean?

Thanks!
-HeffeD
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Offline HeffeD

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Re: Avast Omni Beta Testing Begins in US!
« Reply #71 on: August 30, 2019, 06:29:55 PM »
Quote from: bob3160 on August 30, 2019, 02:21:57 PM
@ HeffeD,
This is a bit off topic but you might want to take a look at the following for system protection,
https://forum.avast.com/index.php?topic=19387.msg1515597#msg1515597

Thanks bob3160,

I do use a backup/restore solution. I ended up not actually needing it in this instance.

Thanks!
-HeffeD
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Offline ZbynekR

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Re: Avast Omni Beta Testing Begins in US!
« Reply #72 on: September 02, 2019, 09:44:50 AM »
Hello HeffeD,

I'm glad that you were able to solve the issue. Support package - https://support.avast.com/en-ww/article/Submit-support-file. If you install the Avast Omni again, I'm attaching instruction on how to create and collect a dump - If crashed again, dump will be created and helps us address the issue.

A) Enable Complete memory dump
1. Open  Start > Control Panel > System >
2. Open "Advanced system setting"
3. Open tab "Advanced" - and "Settings" in Startup and recovery section
4. From the Write debugging information drop-down menu, select "Complete memory dump."
5. Check Overwrite any existing file.
6. Click OK.
7. A message about pagefile requirements may appear; if it does, click Yes.
8. Click OK.

B) Reproduce the situation
- pc will be restarted

C) Collect Support package and Dump
- Dump (memory.dmp) will be generated at C:\ or C:\Windows
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Offline HeffeD

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Re: Avast Omni Beta Testing Begins in US!
« Reply #73 on: September 02, 2019, 06:58:17 PM »
Thanks Zbynek6,

I've enabled complete memory dumps and I'll report it if it happens again.

-HeffeD
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Offline ZbynekR

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Re: Avast Omni Beta Testing Begins in US!
« Reply #74 on: September 03, 2019, 06:41:30 AM »
Hello HeffeD,
Thank you. It could help us a lot. Best regards, Zbynek
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