Author Topic: autorenew cancellation and refund  (Read 1080 times)

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Offline cameron2018

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autorenew cancellation and refund
« on: June 28, 2019, 10:32:32 PM »
so i've purchased the secureline VPN a year ago and didn't not notice and uncheck the autorenew option

some billing company named Digital River charged my account 87 euros !!!!!! for an annual renewal on a product i don't use any more
strange thing is that i purchased this product through the Avast user interface on my PC and can't track any order mail in any of my email accounts

i set up an account on the Avast site registered all my email accounts yet Avast tracked no license number for any of their products
obviously i do have the secureline VPN license key registered in my PC's Avast interface

how do i cancel SecureLinve VPN autorenew and get a refund?
All the Avast support topics that refer to refund and autorenew cancellation issues require the order ID thingy which i never got!!!!

Offline Asyn

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Re: autorenew cancellation and refund
« Reply #1 on: June 29, 2019, 07:15:22 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline cameron2018

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Re: autorenew cancellation and refund
« Reply #2 on: June 30, 2019, 12:58:44 PM »
thanks for the reply
i was finally able to track down orderID and such

Offline Asyn

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Re: autorenew cancellation and refund
« Reply #3 on: June 30, 2019, 02:07:17 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0