Author Topic: No GMX mails receiving since latest Avast Free Antivirus update  (Read 718 times)

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Offline Mogwai

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Hi,
Yesterday afternoon I updated to the latest version of Avast Free and since I rebooted the PC I cannot receive any mails from my GMX accounts (with The Bat!). I can only check with the browser. In the GMX trouble shootings I did not find anything. I also tried to deactivate Avast for 10 minutes - no success. I deactivated just mail checking in Avast - no success.
I attach a screenshot of the error which is always the same since yesterday early afternoon.
I hope someone can help me.
Thank you

Offline Asyn

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Re: No GMX mails receiving since latest Avast Free Antivirus update
« Reply #1 on: June 29, 2019, 07:03:11 PM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 20.8.2430.BUC [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mogwai

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Re: No GMX mails receiving since latest Avast Free Antivirus update
« Reply #2 on: June 29, 2019, 08:19:27 PM »
Window 7 Ultimate 64 bit. No other security software except Windows firewall. Tried getting mails with deactivated firewall, but still does not work.
Since 2002 I use Avast.
No other update was done than the Avast yesterday. No new programs installed. It still does not work. For the moment I managed to make gmail get my gmx mails because gmail works

Offline Asyn

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Re: No GMX mails receiving since latest Avast Free Antivirus update
« Reply #3 on: June 29, 2019, 08:34:14 PM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 20.8.2430.BUC [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Mogwai

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Re: No GMX mails receiving since latest Avast Free Antivirus update
« Reply #4 on: July 01, 2019, 09:35:59 AM »
Hi,

Everything is working again. Thank you very much for the help!

Offline Asyn

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Re: No GMX mails receiving since latest Avast Free Antivirus update
« Reply #5 on: July 01, 2019, 01:31:55 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.8.2430.BUC [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0