Author Topic: Faild virus database updates  (Read 745 times)

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Offline Dreiser

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Faild virus database updates
« on: July 02, 2019, 11:54:34 AM »
Avast Premier
19.6.2383

I have to update a client witch is not connected to the internet.
I downloaded the update from "https://www.avast.com/en-us/download-update" (Avast VPS update for versions 12+) and try to install it.

Now I am getting the following error message: "InitGroups: definition XML for part 'vps' was not loaded yet!"
The problem exists since the update from 19.5. to 19.6. every day I downloaded the update and got these error message.
Also it seems that the update file from "https://www.avast.com/en-us/download-update" didn't changed since a few days. Every day the File has the exact same size an file version number. Shouldn't be there a new update file at least every 48h?
The program also displays last update on 24.06.19.

Does someone has the same issues, or does someone has a solution for this problem?


With best regards
Dreiser

Offline MartinZ

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Re: Faild virus database updates
« Reply #1 on: July 15, 2019, 02:31:04 PM »
Hi,
thank your for the message, we are looking into it and will add it soon.

Offline Boris1969

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Re: Faild virus database updates
« Reply #2 on: July 19, 2019, 02:54:33 PM »
Sounds very similar to the problems I'm having with offline updates:

https://forum.avast.com/index.php?topic=228279.0

Noticed there is a general push to get rid of offline update capabilities in things like this across the sector, eg. MalwareBytes lost its offline update ability when V3 came out, even though users have requested its re-enstatement again and again. I suppose it will happen here as well eventually.

Offline gly

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Re: Faild virus database updates
« Reply #3 on: July 31, 2019, 09:53:33 AM »
I have exactly the same problem with Avast Free 19.5.2378 (19.5.4444.503) on Windows 10 Pro 64 bit v1903.
The last successfully installed update is 190703-4, newer offline updaters are always failing with the same InitGroups: definition XML for part 'vps' was not loaded yet! error message.

What should I do to keep my computer protected for malwares ?

Best regards
Gilles

Offline DavidR

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Re: Faild virus database updates
« Reply #4 on: July 31, 2019, 10:06:25 AM »
I have exactly the same problem with Avast Free 19.5.2378 (19.5.4444.503) on Windows 10 Pro 64 bit v1903.
The last successfully installed update is 190703-4, newer offline updaters are always failing with the same InitGroups: definition XML for part 'vps' was not loaded yet! error message.

What should I do to keep my computer protected for malwares ?

Best regards
Gilles

You could try an Avast Repair, but I would suggest is that you get the latest avast program version 19.6.2383. 

Considering your failure error in virus database updates, it may be best to download the full off-line program version, see the download locations here - https://forum.avast.com/index.php?topic=228012.0.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.541) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline igor

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Re: Faild virus database updates
« Reply #5 on: July 31, 2019, 10:14:07 AM »
gly: Did you use the "Avast VPS update for versions 19+" button that was newly added to that page?

Offline gly

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Re: Faild virus database updates
« Reply #6 on: July 31, 2019, 10:35:39 AM »
Quote
gly: Did you use the "Avast VPS update for versions 19+" button that was newly added to that page?

Hi,

I just downloaded and installed this new updater and now it works !
Many thanks !

Best regards
Gilles