Author Topic: Server Error  (Read 2985 times)

0 Members and 1 Guest are viewing this topic.

Offline Nicky18

  • Newbie
  • *
  • Posts: 4
Server Error
« on: July 03, 2019, 10:41:14 AM »
Hello,

I keep getting this when trying to log on to https://business.avast.com/

Any ideas?

Thanks

Offline misak

  • Avast team
  • Sr. Member
  • *
  • Posts: 234
    • Personal page (CZE)
Re: Server Error
« Reply #1 on: July 03, 2019, 11:21:40 AM »
Hi Nicky,

could you please try to log into your account again? There was dry-run of Disaster Recovery Plan of one of Key Global Avast service. According to the monitoring it caused Server errors in few cases. Please contact business support the why you prefer https://www.avast.com/business/support if the issue persists for you.

Offline Nicky18

  • Newbie
  • *
  • Posts: 4
Re: Server Error
« Reply #2 on: July 03, 2019, 11:30:49 AM »
perfect, it's now working, thank you.

Offline Tommy90

  • Newbie
  • *
  • Posts: 2
Re: Server Error
« Reply #3 on: July 24, 2019, 06:31:13 PM »
I am having this same issue with my dashboard. It's been going on for a few weeks now and even tho i'm giving AVAST support tons of information it seems like they have stopped replying to our support e-mails. As of writing this I haven't received an e-mail reply in over 6 days. Does anyone know a possible fix for this either on our end or theirs. I have tried to use different devices (Phone, laptop, desktop, tablet). I have used every browser I can think of (Chrome, Brave, Firefox, Opera, Edge, IE 11) and still nothing. I'll attach a few of the screenshots I was able to get that support wanted so you can also see what is going on. They have asked me to right click on the ! for diagnostic information but nothing comes up just the normal right click menu. The 2nd screenshot is after I login it'll show that page for maybe half a second then immediately redirects me to the public error page.

« Last Edit: July 24, 2019, 06:34:35 PM by Tommy90 »