Author Topic: BSOD - Windows 10 1903  (Read 1566 times)

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Offline Cricri05

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BSOD - Windows 10 1903
« on: July 04, 2019, 12:11:56 PM »
Hello,

I did a fresh install of windows 10 - 1903. After installing avast 19.6.2383 and avast secure line 5.4.510 I get à BSOD ( IRQ not less or equal) on every shutdown or restart.
If I get online with Avast Secureline and change location while being connected, I get the same BSOD.
Tried to uninstall all avast products, BSOD goes away.

The first BSOD according to whocrashed is related to ntoskrnl.exe and the second to ndis.sys

What can I do ?

Thank you

Offline Asyn

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Re: BSOD - Windows 10 1903
« Reply #1 on: July 04, 2019, 03:14:00 PM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Cricri05

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Re: BSOD - Windows 10 1903
« Reply #2 on: July 04, 2019, 04:06:51 PM »
File ID : SI9VP

Offline Asyn

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Re: BSOD - Windows 10 1903
« Reply #3 on: July 04, 2019, 04:28:27 PM »
File ID : SI9VP
OK, I forwarded it...
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline HK

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Re: BSOD - Windows 10 1903
« Reply #4 on: July 04, 2019, 05:33:34 PM »
Hi Cricri05,

do you have npcap v0.995 installed on your system?

Regards,
HK

Offline Cricri05

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Re: BSOD - Windows 10 1903
« Reply #5 on: July 04, 2019, 06:11:44 PM »
Yes I have.

Offline HK

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Re: BSOD - Windows 10 1903
« Reply #6 on: July 04, 2019, 06:23:53 PM »
This BSOD is caused by npcap driver. Please follow the instructions to update it to the latest version.
https://github.com/nmap/nmap/issues/1626

Best regards,
HK

Offline Cricri05

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Re: BSOD - Windows 10 1903
« Reply #7 on: July 04, 2019, 06:31:09 PM »
Installed npcap 0.996 driver version and so far so good.

Thank you