Author Topic: cannot access devices  (Read 1426 times)

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Offline thrasyvoulos

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cannot access devices
« on: June 10, 2019, 08:57:25 PM »
I have installed antitheft and have my subsciptions paid.
i am trying to access the dashboard from my laptop and when i try to choose devices i get prompted to install antitheft

what is wrong?

Offline jimmipl

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Re: cannot access devices
« Reply #1 on: June 11, 2019, 03:11:44 AM »
I have problem like you, so I hope they will fix it quickly.

Offline ncel76

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Re: cannot access devices
« Reply #2 on: June 11, 2019, 07:20:27 AM »
The same for me

Offline BWhit

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Re: cannot access devices
« Reply #3 on: June 11, 2019, 12:20:26 PM »
Our development team report that issue with Anti-theft not working correctly, and linked Android devices not displaying on the Avast Account site has now been resolved. We are sorry for any inconvenience caused during this time.
« Last Edit: June 11, 2019, 12:22:42 PM by BWhit »

Offline npd226

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Re: cannot access devices
« Reply #4 on: June 28, 2019, 12:59:08 AM »
It's not resolved because I am still having this issue.  Please help!

Offline BWhit

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Re: cannot access devices
« Reply #5 on: June 28, 2019, 11:06:04 AM »
Hi npd226,

The issue reported previously was a system-wide issue which was resolved, and is not currently causing your issue.

Can I check that what you are experiencing is exactly the same as described above?
  • You are able to log into your Avast account, and the account is registered to the same email address that you have used to register on this forum.
  • When you attempt to the open the Anti-theft page from my.avast.com, you are shown a message prompting you to install Anti-Theft.