Author Topic: Free antivirus srtuck on 0% screen  (Read 958 times)

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Offline Wexfordalty

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Free antivirus srtuck on 0% screen
« on: July 09, 2019, 11:17:15 PM »
Quick scan always sticks on a screen saying scanning for malware 0% (and yet it also indicates that it is OK having been checked for viruses and malware). Can't even stop the scan as it doesn't respond at all.

I have attached a screen shot of the screen.

Offline Pondus

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Re: Free antivirus srtuck on 0% screen
« Reply #1 on: July 09, 2019, 11:30:09 PM »
Have you tried repair and reboot?   https://support.avast.com/en-eu/article/Repair-Antivirus



Offline Wexfordalty

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Re: Free antivirus srtuck on 0% screen
« Reply #2 on: July 10, 2019, 01:17:41 AM »
Have you tried repair and reboot?   https://support.avast.com/en-eu/article/Repair-Antivirus

Hi Pondus and thank you, but I have tried that and it makes no difference (other than now the file it has stopped on is C:\Windows\ehome\mcupdate.exe

Offline Pondus

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Re: Free antivirus srtuck on 0% screen
« Reply #3 on: July 10, 2019, 01:29:23 AM »
Have you tried repair and reboot?   https://support.avast.com/en-eu/article/Repair-Antivirus

Hi Pondus and thank you, but I have tried that and it makes no difference (other than now the file it has stopped on is C:\Windows\ehome\mcupdate.exe
Do you have any McAfee programs installed?




Offline Wexfordalty

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Re: Free antivirus srtuck on 0% screen
« Reply #4 on: July 10, 2019, 01:32:59 AM »
Do you have any McAfee programs installed?

No, that folder seems to be Media Centre

Offline Pondus

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Re: Free antivirus srtuck on 0% screen
« Reply #5 on: July 10, 2019, 01:39:43 AM »
maybe a uninstall reboot and reinstall help?   If not i dont know




Offline Wexfordalty

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Re: Free antivirus srtuck on 0% screen
« Reply #6 on: July 10, 2019, 01:41:47 AM »
maybe a uninstall reboot and reinstall help?   If not i dont know

Yeah, was hoping to avoid that, but suspect you are right.

Thanks.