Author Topic: Ransomware shield claims it protected folder without owning ransomware shield  (Read 1851 times)

0 Members and 1 Guest are viewing this topic.

Offline DPX

  • Jr. Member
  • **
  • Posts: 23
Okay, Avast Pro Antivirus completed a malware scan and then claimed I had folders that were potentially vulnerable to ransomware. It asked me if I wanted to secure them, and I clicked yes. The program then said my folders were protected, but... I don't have ransomware shield.

So how do I check to see if the ransomware shield (which I don't have) actually protected or locked those folders, and how do I undo it if it did?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DPX

  • Jr. Member
  • **
  • Posts: 23
-> https://support.avast.com/article/50/ (Ransomware Shield - FAQ)
You didn't read anything I wrote, did you? I've seen the FAQ and it doesn't solve my issue. I want to know WHY Avast Pro Antivirus acted like it has Ransomware Shield (the program even said it locked down my folders) when I do NOT have it. Because of this, I don't know if it actually did do something or it's an error in Avast.
« Last Edit: July 10, 2019, 09:24:46 AM by DPX »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/contact (paid versions)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0