Author Topic: Ransomware shield claims it protected folder without owning ransomware shield  (Read 1039 times)

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Offline DPX

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Okay, Avast Pro Antivirus completed a malware scan and then claimed I had folders that were potentially vulnerable to ransomware. It asked me if I wanted to secure them, and I clicked yes. The program then said my folders were protected, but... I don't have ransomware shield.

So how do I check to see if the ransomware shield (which I don't have) actually protected or locked those folders, and how do I undo it if it did?

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DPX

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-> https://support.avast.com/article/50/ (Ransomware Shield - FAQ)
You didn't read anything I wrote, did you? I've seen the FAQ and it doesn't solve my issue. I want to know WHY Avast Pro Antivirus acted like it has Ransomware Shield (the program even said it locked down my folders) when I do NOT have it. Because of this, I don't know if it actually did do something or it's an error in Avast.
« Last Edit: July 10, 2019, 09:24:46 AM by DPX »

Offline Asyn

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Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/contact (paid versions)
Win 8.1 [x64] - Avast PremSec 21.8.6586.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.84
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0