Author Topic: Newest version update won't install.  (Read 1647 times)

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Offline jessewws

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Newest version update won't install.
« on: July 11, 2019, 09:32:47 PM »
Does any have same problem with me? My newest version update won't install. I clicked install but it's rolling of end and says updating update file. Nothing happend i waited 1h and nothing.

Offline DavidR

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Re: Newest version update won't install.
« Reply #1 on: July 11, 2019, 10:41:51 PM »
What Operating system do you have ?

Have you had any other antivirus installed on this system and if so how did you remove it ?

If you used the on-line stub installer (a very small file), it could be down to internet connection issues.

Try using the off-line installation/setup file, see https://forum.avast.com/index.php?topic=228012.0 for download locations, if it is the free version you are looking to install the direct link is below.

http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe, remain connected when you install.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline jessewws

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Re: Newest version update won't install.
« Reply #2 on: July 12, 2019, 09:33:14 AM »
I have win 10 on laptop. I have only avast and windows defender but win defender is off. I don't have internet connection issues.

Offline jessewws

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Re: Newest version update won't install.
« Reply #3 on: July 12, 2019, 09:39:04 AM »
I don't need now help. My app is now installed.

Offline DavidR

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Re: Newest version update won't install.
« Reply #4 on: July 12, 2019, 10:13:36 AM »
Good to hear, any idea what was happening ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline jessewws

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Re: Newest version update won't install.
« Reply #5 on: July 14, 2019, 08:47:20 PM »
Still when I click shut down. It says avast antivirus installer is on. Don't shut down your computer. But what happens if I click nevertheless turn off?

Offline DavidR

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Re: Newest version update won't install.
« Reply #6 on: July 14, 2019, 11:26:15 PM »
I have win 10 on laptop. I have only avast and windows defender but win defender is off. I don't have internet connection issues.


By internet connection issues, that could mean problems connecting with the avast installation servers, not necessarily on your system or ISP.

Still when I click shut down. It says avast antivirus installer is on. Don't shut down your computer. But what happens if I click nevertheless turn off?

I wouldn't rush to shutdown if the avast installer/installation is really still running.  Potentially it could corrupt your installation.

What avast processes you you see of avast running in the Task Manager ?

If you check the Windows Security Center what AV does it say is running ?
If you hover your mouse over the Avast Tray icon, what is displayed ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security