Author Topic: Spent money but license not received!  (Read 721 times)

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Offline Atul9

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Spent money but license not received!
« on: October 12, 2019, 06:37:40 AM »
Hi Avast Team,

Recently I renewed by Avast Premium Security Subscription for 1 year for single Windows device, which you offered me a 50% discount on the list price. I paid money through my Netbanking account.

Sadly due to some problem, money got debited from the account, but I haven't received confirmation/new license file for the purchase of the license.

I have been chasing Avast Support team for resolution of the same for past 48 hr but no one yet replied. It's a horrible way of supporting existing customers.

Kindly look into it and help to resolve the issue pls.

Br
Atul

Offline Asyn

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Re: Spent money but license not received!
« Reply #1 on: October 12, 2019, 07:41:10 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Atul9

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Re: Spent money but license not received!
« Reply #2 on: October 13, 2019, 07:47:57 AM »
Thanks. I tried that and still trying to get in touch with Avast support.

Haven't got any response from them on email/support requests.

Still no resolution after raising a request for now more than 72 hrs.

Br
Atul

Offline Asyn

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Re: Spent money but license not received!
« Reply #3 on: October 13, 2019, 10:48:41 AM »
Be patient, it's weekend. ;)
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: Spent money but license not received!
« Reply #4 on: October 13, 2019, 12:35:01 PM »
maybe you should hide your email address from your screenshot