Author Topic: Avast Hangs  (Read 2373 times)

0 Members and 1 Guest are viewing this topic.

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Avast Hangs
« on: July 30, 2019, 12:37:18 AM »
After abotu 72 hours of being on, Avast jsut stops allowing any internet connections. Updated and reinstalled...no dice.  Even did the remover.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85965
  • No support PMs thanks
Re: Avast Hangs
« Reply #1 on: July 30, 2019, 01:22:04 AM »
You don't say what avast program you are using (Free/Pro/AIS, etc.) or what version the latest being 19.6.2383 (build: 19.6.4546.508) ?

Have you checked the task manager to see if there is a process taking up a lot of CPU ?
Sounds a bit like you could be running out of resources.

When it stops allowing internet connections, are you getting any error messages, etc. ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #2 on: July 30, 2019, 03:18:29 AM »
My apologies. I'm using Avast internet security paid version.  Laptop has 2 quad core 3.2 ghz processors, 64GB ram, 512Sata SSD and 2TB platter SSD.  Nothing in the task manager is obtrusive or obnoxious.  Firefox tends to suck up memory especially when I have a ton of tabs open, BUT, even though I leave the laptop on, I usually kill Firefox when I am done for the day. That being said there doesn't seem to be any difference in Avast locking internet traffic whether I have left FF open or not -it seems to happen ever 3-4 days.

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #3 on: July 30, 2019, 03:19:39 AM »
Also, I can't look up what version I am using, because after this happens, Avast won't open the GUI.  It's still running, and I have to reboot to see the gui again.

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #4 on: July 30, 2019, 03:24:17 AM »
After a reboot

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #5 on: July 30, 2019, 04:12:13 AM »
BTW -  the solution is to right mouse click on Icon, disable A/V for 10 minutes, and let it come back...but after I do that, i can no longer access the GUI

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 85965
  • No support PMs thanks
Re: Avast Hangs
« Reply #6 on: July 30, 2019, 10:04:45 AM »
I'm at a bit of a loss (being an Avast Free user), but I was thinking that this would have been a resource issue, given it is an issue that happens after three days or so.

I will try to draw some attention to this topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72933
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Hangs
« Reply #7 on: July 30, 2019, 11:14:54 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46315
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast Hangs
« Reply #8 on: July 30, 2019, 02:23:03 PM »
Have you tried a Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #9 on: July 31, 2019, 03:17:26 AM »
Yes I have already done a clean removal and install.  But, by that same token - I have had to do taht 3 times already with this software - and frankly, I'm not too impressed if that's the solution everytime...

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46315
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast Hangs
« Reply #10 on: July 31, 2019, 02:38:55 PM »
Do you restart your system daily? Shut it off daily or, simply put the system to sleep?
to find out the version, right click the system tray icon and select 'about Avast'
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #11 on: July 31, 2019, 04:50:36 PM »
I don't restart my system daily- for one I didn't have to until this latest version came out, and I also often have my computer doing final renderings of graphics in the overnight hours.  When this hangs, the tray icon becomes unresponsive - left or right mouse click does nothing.  I have VPN software installed on it - and I checked to see if maybe logging in and out of the VPN's causes it to happen, but I only use the VPN on that machine sparingly (I have another PC for the heavy VPN loaded work). But I ran all the VPN's last night for about a half hour each, the logged out and it's still working fine. I rebooted yesterday  -the only thing that seems to be consistent is the timing - about every 72-96 hours it happens.

I did find this error notation in the windows event viewer....(see attached). Looking at when I originally posted my thread here, the timing of this event is certainly suspect.  The machine had already been "hung" by avast prior to this event I am pretty sure.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72933
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Hangs
« Reply #12 on: July 31, 2019, 07:36:40 PM »
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline catman2112

  • Jr. Member
  • **
  • Posts: 87
Re: Avast Hangs
« Reply #13 on: August 01, 2019, 05:46:12 PM »
Oh this is too rich....

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72933
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Hangs
« Reply #14 on: August 01, 2019, 07:29:59 PM »
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0