Author Topic: Avast Cleanup Premium is not opening  (Read 530 times)

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Offline jonthetree

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Avast Cleanup Premium is not opening
« on: July 30, 2019, 05:57:46 PM »
Help please. My Avast Cleanup Premium is not opening. It was fine before the weekend and nothing has been changed on my PC. Any ideas? Thanks in advance. 

Offline Pako7

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Re: Avast Cleanup Premium is not opening
« Reply #1 on: July 30, 2019, 11:53:55 PM »
what is it sayig? or its not responding at ll??
Best Regard
Pako7

Offline jonthetree

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Re: Avast Cleanup Premium is not opening
« Reply #2 on: August 05, 2019, 06:52:03 PM »
Hi, It's not responding at all.
Click to open on my desktop icon.....nothing
Click to open on via programmes……nothing

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #3 on: August 06, 2019, 09:15:21 AM »
Hi, It's not responding at all.
Click to open on my desktop icon.....nothing
Click to open on via programmes……nothing

Hi,

this seems like a very unique problem we've never encountered before. In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.


Offline RuanvH

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Re: Avast Cleanup Premium is not opening
« Reply #4 on: August 08, 2019, 11:23:41 AM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #5 on: August 08, 2019, 01:27:13 PM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Hi,

could you please send us log files so we can investigate it?

As mentioned above, you can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Offline Luukjr

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Re: Avast Cleanup Premium is not opening
« Reply #6 on: August 20, 2019, 12:15:20 PM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Hi,

could you please send us log files so we can investigate it?

As mentioned above, you can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Have the same problem, just send you the log files.
OS: Windows 7 Home Premium 64-bit SP1
Soft: Avast Premier 19.7.2388  / Avast Cleanup / Malwarebytes Premium 3.8.1

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #7 on: August 20, 2019, 02:31:05 PM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Hi,

could you please send us log files so we can investigate it?

As mentioned above, you can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Have the same problem, just send you the log files.

Hi,

thank you for sending us logs, we will take a look at it and get back to you.

Regards!