Author Topic: Avast Cleanup Premium is not opening  (Read 1961 times)

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Offline jonthetree

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Avast Cleanup Premium is not opening
« on: July 30, 2019, 05:57:46 PM »
Help please. My Avast Cleanup Premium is not opening. It was fine before the weekend and nothing has been changed on my PC. Any ideas? Thanks in advance. 

Offline Pako7

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Re: Avast Cleanup Premium is not opening
« Reply #1 on: July 30, 2019, 11:53:55 PM »
what is it sayig? or its not responding at ll??
Best Regard
Pako7

Offline jonthetree

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Re: Avast Cleanup Premium is not opening
« Reply #2 on: August 05, 2019, 06:52:03 PM »
Hi, It's not responding at all.
Click to open on my desktop icon.....nothing
Click to open on via programmes……nothing

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #3 on: August 06, 2019, 09:15:21 AM »
Hi, It's not responding at all.
Click to open on my desktop icon.....nothing
Click to open on via programmes……nothing

Hi,

this seems like a very unique problem we've never encountered before. In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.


Offline RuanvH

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Re: Avast Cleanup Premium is not opening
« Reply #4 on: August 08, 2019, 11:23:41 AM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #5 on: August 08, 2019, 01:27:13 PM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Hi,

could you please send us log files so we can investigate it?

As mentioned above, you can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Offline Luukjr

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Re: Avast Cleanup Premium is not opening
« Reply #6 on: August 20, 2019, 12:15:20 PM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Hi,

could you please send us log files so we can investigate it?

As mentioned above, you can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Have the same problem, just send you the log files.
OS: Windows 7 Home Premium 64-bit SP1
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium 4.0.4

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #7 on: August 20, 2019, 02:31:05 PM »
I am having the same problem. It might be because of the new Windows OS update but if I remember correctly it started a week before. I can see it running in my Task Manager but it won't open and is not showing in the hidden tasks on the taskbar. I tried uninstalling it and reinstalling it and after the first restart, it worked once and then stopped again after the next restart.

This is unacceptable as its a premium version and I feel like I have wasted my money paying for this. It's affecting my work.

Hi,

could you please send us log files so we can investigate it?

As mentioned above, you can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Have the same problem, just send you the log files.

Hi,

thank you for sending us logs, we will take a look at it and get back to you.

Regards!

Offline cazp

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Re: Avast Cleanup Premium is not opening
« Reply #8 on: August 26, 2019, 10:29:28 PM »
Also having the same problem. Have sent you log files.

Offline TonyOptics

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Re: Avast Cleanup Premium is not opening
« Reply #9 on: September 04, 2019, 09:24:26 PM »
Hi,

I am also having this issue the past couple weeks with Avast CleanUp and now Avast Pro not opening at all. Thank you for your help! Could this be due to recent Windows 10 updates?

Offline sailcruz11

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Re: Avast Cleanup Premium is not opening
« Reply #10 on: November 05, 2019, 06:06:05 AM »
I am also having this issue with Avast Cleanup Premium.  However, I do not have the log file generator executable.  I also have an issue where the Avast Cleanup Service is using 18% of my CPU and I cannot stop it.  It tried stopping the service which is not allowed even with administrator priviliges and I tried uninstalling/reinstalling but that fails because the service is running.

Offline jmjm68

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Re: Avast Cleanup Premium is not opening
« Reply #11 on: November 12, 2019, 01:01:29 PM »
I've also got this issue today, what's going on? An update on what resolved other user issues would be useful

Offline jimbrown

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Re: Avast Cleanup Premium is not opening
« Reply #12 on: November 16, 2019, 03:31:37 PM »
I too have the same problem. The program loads and then is totally unresponsive, to the extent that the only way to close it is by using task manager.
Is there a fix ?

Offline YahayKa

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Re: Avast Cleanup Premium is not opening
« Reply #13 on: Yesterday at 02:24:50 AM »
try re-installing it by overwriting the previous software...or you can call the Avast Tech Support...

Offline Stellarman

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Re: Avast Cleanup Premium is not opening
« Reply #14 on: Yesterday at 09:43:08 AM »
Hi,

based on the discussion with our developers although it might look like the same problem these are typically unique problems causing the same issue.

Therefore I would like to ask you to send us log files every time you wrote the post here and we will take a look at them and get back to you.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.