Don't let it get you down. They're a marketing company with a decent AV program. I run NordVPN and no matter where I'm logged in they tell me I'm in the city they know I live in, then show my IP address as it appears...which is in Dallas, New York, Sweden, Costa Rica, Russia ... whatever mood I'm in. It's just sales. I've bought their upgrades in the past, would never do it again.