Business Products > Avast Business
This is not implemented at this time, but may be implemented in a future release
Lt Lemming:
I am so sick of reading this in your manuals, webpages, guides, forums etc etc.
--- Quote ---Can I export settings like exclusions from one console and import them into another?
This is not implemented at this time, but may be implemented in a future release.
Source: https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-On-premise-FAQ
--- End quote ---
For Avast to release a product this incomplete is just ridiculous and frankly embarrassing. It seems every time I go to check for something, which in an enterprise piece of software should be a standard feature, I come across this statement and just hit a brick wall.
Avast business should NOT have been released in such an unfinished, poorly supported and incomplete state.
mickey.b:
For what's Now In Development, Future Product Roadmap, and to Submit Idea, please visit https://portal.productboard.com/afb/tabs/1-now-in-development
If enough people request this feature, our development/production team may consider/prioritize adding/changing this function in a future update.
Lt Lemming:
--- Quote from: mickey.b on August 02, 2019, 12:11:33 AM ---For what's Now In Development, Future Product Roadmap, and to Submit Idea, please visit https://portal.productboard.com/afb/tabs/1-now-in-development
If enough people request this feature, our development/production team may consider/prioritize adding/changing this function in a future update.
--- End quote ---
*GASP* What a wonderfully helpful answer!....
Oh wait... no it's not.
I'm sorry but nearly every time I've raised an issue that's all I get back.
This is how I would expect an open source or indie project to be run, not something run by a company with nearly a billion dollars in revenue last year.
You've got all this money and have been running for 31 years, you'd think by now you'd know what is required in this sort of situation and would be able to get enough developers onto the project to finish it in a reasonable time frame, but instead all these things that would be considered normal for a business grade product (proxy traversal, assignable roles, config import/export, multiple mirrors, documentation!) are constantly marked as "to be implemented" if they even get a mention anywhere.
At the top of this forum there's a stickied post that says "No more secrets!"... Well that's great, but you have two posts in their alone that are unanswered and asking simple questions.
Oh and to top it all off, I logged a helpdesk ticket at the same time as I started this thread, to see if there was some undocumented way of doing this... and 24 hours later I receive an email advising me that you're struggling under the load at the moment.
Sounds to me like someone fired too many people and now the customers are paying the price for it.
https://www.glassdoor.com/Reviews/Employee-Review-Avast-Software-RVW18373760.htm
I for one sure as hell won't ever be recommending Avast in a business environment in the future.
mickey.b:
--- Quote from: Lt Lemming on August 02, 2019, 06:09:44 AM ---
--- Quote from: mickey.b on August 02, 2019, 12:11:33 AM ---For what's Now In Development, Future Product Roadmap, and to Submit Idea, please visit https://portal.productboard.com/afb/tabs/1-now-in-development
If enough people request this feature, our development/production team may consider/prioritize adding/changing this function in a future update.
--- End quote ---
*GASP* What a wonderfully helpful answer!....
Oh wait... no it's not.
I'm sorry but nearly every time I've raised an issue that's all I get back.
This is how I would expect an open source or indie project to be run, not something run by a company with nearly a billion dollars in revenue last year.
You've got all this money and have been running for 31 years, you'd think by now you'd know what is required in this sort of situation and would be able to get enough developers onto the project to finish it in a reasonable time frame, but instead all these things that would be considered normal for a business grade product (proxy traversal, assignable roles, config import/export, multiple mirrors, documentation!) are constantly marked as "to be implemented" if they even get a mention anywhere.
At the top of this forum there's a stickied post that says "No more secrets!"... Well that's great, but you have two posts in their alone that are unanswered and asking simple questions.
Oh and to top it all off, I logged a helpdesk ticket at the same time as I started this thread, to see if there was some undocumented way of doing this... and 24 hours later I receive an email advising me that you're struggling under the load at the moment.
Sounds to me like someone fired too many people and now the customers are paying the price for it.
https://www.glassdoor.com/Reviews/Employee-Review-Avast-Software-RVW18373760.htm
I for one sure as hell won't ever be recommending Avast in a business environment in the future.
--- End quote ---
You can export/import settings if you're migrating from the SOA/AEA Consoles to the cloud/on-premise console.
However, for exporting/importing settings from/to the cloud/on-premise console, someone had opened an internal ticket asking for this feature request a while back, but due to lack of interest from other customers/partners/resellers, it was put on the backburner. I reopened the ticket and copied the link of this forum post into the ticket, but if no one else expresses interest in this feature request, it will be placed on the backburner again in favor other features requested by more customers/partners/resellers. The ticket number is CBC-3435 and you may inquire about its status from our Avast Business technical support at any time. Our developers and production team prioritizes feature requests by how many customers/partners/resellers are requesting the feature. The more requests for a feature, the higher it's prioritized.
Infratech Solutions:
Where I can see the ticket CBC-3435 (I'm very interested in this feature request) and others sent by more customers/partners/resellers or even the "ideas" I have sent in the past and their status?
There is not a place where customers/partners/resellers can see the tickets from others customers/partners/resellers and vote for them. Only few proposals arrives to the Portal and mosts of "ideas" sent are unknown for the rest of customers/partners/resellers.
Maybe AVAST Software could use this forum, and the feature of "poll" or a subforum, to let customers/partners/resellers request new features and fixes.
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