Author Topic: Help please on installing Avast Cleanup on second computer  (Read 1559 times)

0 Members and 1 Guest are viewing this topic.

Offline Preston15

  • Newbie
  • *
  • Posts: 2
Help please on installing Avast Cleanup on second computer
« on: April 28, 2020, 03:37:13 PM »
I just bought Clean up for 3 computers.  I downloaded the exe file and installed it on my PC and had no problem. I use Windows 10
My second computer runs Windows 7.  (Wife's computer)  I forwarded the email I got from Avast that has the download link and installed it on this computer.
I ran the program and it scanned and showed all the item needed fixing.
When I clicked on fix it took me to a purchase screen showing prices for the program.
I already paid for the program for 3 PC's
There is no place for my to enter the activation code on the Avast cleanup I installed on my wife's PC
I could not find a fix in the FAQ's
What can I do to get the program working on my second PC?

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 71842
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1621
Re: Help please on installing Avast Cleanup on second computer
« Reply #2 on: April 28, 2020, 04:43:09 PM »
I just bought Clean up for 3 computers.  I downloaded the exe file and installed it on my PC and had no problem. I use Windows 10
My second computer runs Windows 7.  (Wife's computer)  I forwarded the email I got from Avast that has the download link and installed it on this computer.
I ran the program and it scanned and showed all the item needed fixing.
When I clicked on fix it took me to a purchase screen showing prices for the program.
I already paid for the program for 3 PC's
There is no place for my to enter the activation code on the Avast cleanup I installed on my wife's PC
I could not find a fix in the FAQ's
What can I do to get the program working on my second PC?

Hi,

Our system shows that you have only installed it on 1 device thus far- can be installed on two more Windows devices.
Seeing that both devices are Windows - Cleanup's UI will be the same.
If you open Avast Cleanup > go to Menu > My licenses

Offline Preston15

  • Newbie
  • *
  • Posts: 2
Re: Help please on installing Avast Cleanup on second computer
« Reply #3 on: April 28, 2020, 08:18:02 PM »
Thanks for your response.

I have uninstalled the product from my wife's computer
restared the computer
reinstalled Clean up

When I open Clean up it goes right to an option to begin a scan (or skip)
Nowhere on the opening screen is a provision to enter the activation code.
On my originial install on my computer there was a menu icon to click on so I could enter the code
This does not show on my second install on my other computer

If I do run a scan on my other computer it gives me a list of the problems to solve but when I choose to solve these problems I am taken to a purchase screen (the one that I used to buy the product for multiple PC's

Something is missing and I cannot figure out what to do to get the activation code on my second computer.

Please help me get this done..thank you for your help

Offline r@vast

  • Avast team
  • Super Poster
  • *
  • Posts: 1621
Re: Help please on installing Avast Cleanup on second computer
« Reply #4 on: April 30, 2020, 09:00:56 AM »
Update from Preston15:
"I got the program installed on my other PC.  The problem was the screen resolution on the PC..."